Billing & Account Support
Data Plan and Usage
Last Updated: Mon, 24 Oct 2016 > Related Articles
Learn more about data usage and how it impacts data plans.
Cox High Speed Internet packages include 1 TB (1,024 GB) of data to provide you with plenty of freedom to stream, surf, download, and share. Approximately 99% of Cox customers are currently on a data plan that more than adequately meets their monthly household needs.
To learn more, select one of the following topics.
Cox High Speed Internet packages include a monthly data plan and various download and upload speeds. See the table below for available options.
Note: Unused data does not carry over to the next month.
|Package||Monthly Data Plan||Speeds|
Download / Upload
|Starter||1 TB (1,024 GB)||5 Mbps / 1 Mbps|
|Essential||1 TB (1,024 GB)||15 Mbps / 2 Mbps|
|Preferred||1 TB (1,024 GB)||50 Mbps / 5 Mbps|
|Premier||1 TB (1,024 GB)||100 Mbps / 10 Mbps|
Note: 150 Mbps / 20 Mbps in select areas
|Ultimate||1 TB (1,024 GB)||200 Mbps / 20 Mbps|
Note: 300 Mbps / 30 Mbps in select areas
|Gigablast (Where Available)||2 TB (2,048 GB)||1 Gbps / 1 Gbps|
Content managed by Cox included in Cox-provided services do not count toward data usage.
- TV and On Demand content accessed in the Contour app while connected to Cox in-home WiFi
- Cox Digital Telephone
- Cox Homelife
Note: Third party content and content identified as Internet services on receivers or TVGO in the Contour app may count toward data usage.
Cox offers the Data Usage Meter to customers to monitor their daily, monthly, or historical data usage. You can see how much data you have used in your monthly usage cycle and the amount still available.
This meter has been tested for accuracy by Cox. Netforecast, an independent third party, has also provided an independent report (PDF) verifying accuracy. You can access the Data Usage Meter by logging into My Account or from the Cox Connect app. See Accessing and Using the Data Usage Meter or download the Cox Connect app to learn more.
Manage Data Usage
The amount of data you consume is largely determined by your Internet activities, not the amount of time you spend online. In most households, video streaming of movies and TV shows is the biggest driver of monthly online data use. To view estimates of how your Internet activities affect data usage, visit the Data Usage Calculator.
View the following frequently asked questions about data plans. If you have additional questions, you can contact us.
Cox began implementing Data Usage Billing in Ohio in 2015. Beginning in October 2016, Cox is expanding Data Usage Billing to include the Florida and Georgia service areas. In all other markets, Cox does not currently charge additional fees if your data plan is exceeded.
There will be no change to the speed or quality of your Internet service if you exceed your data plan.
Data usage is updated nightly and the Data Usage Meter reflects usage through the previous day. Occasionally, it may take longer to update your data usage on the meter.
Your data plan is based on a monthly cycle, and aligns closely to the start and end dates of your bill cycle. Usage cycle dates specific to your account are displayed on your Data Usage Meter.