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Disconnecting or Canceling Service FAQs

Last Updated: Wed, 27 Aug 2014 > Related Articles

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View frequently asked questions for what to do and who to call about disconnecting or canceling service.


For customers who want to disconnect their service online, this option is currently unavailable. Please contact your local Cox customer service representative for assistance. Our contact phone numbers are listed on the Contact Us webpage. However, if you are moving and transferring your service, see Move or Transfer Cox Services.

Is my bill pro-rated if I disconnect services?

Yes. You will be billed only for the partial month of services used prior to the disconnection. For example, if your billing cycle runs from the first of the month to the end of the month, then you will not be billed for the entire month if you disconnected before the end of the month.

What happens if I am disconnected for non-payment of services?

Your services will be restored once you make a payment.

How do I return Cox equipment?

You can drop off or ship Cox equipment, such as cable boxes, modems, remote controls, and cabling at designated Cox service locations. For locations, go to www.cox.com, click the Contact link at the very top right of the webpage, then click Retail Locations. Once the map displays, be sure to click the Product Drop Off checkbox located in the menu to the right of the map. For more information see Accessing Contact Us and Retail Information on Cox.com.

Can I still dial 911 if my phone service was disconnected for non-payment?

Yes. The 911 service will remain active if your phone service is disconnected for non-payment. Note: If there is an electrical outage in your area, the 911 service is active for up to 8 hours.

My service was disconnected during a storm. How do I get it reconnected?

Call us. We’ll keep you informed via recorded messages that our technicians are working to restore services in your area. If you do not hear the recorded message and your services are still disconnected, stay on the line and a customer service representative will assist you.

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