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Disconnect or Cancel Service

Last Updated: Wed, 11 Mar 2015 > Related Articles

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Summary

View details about disconnecting or canceling service including what happens with your bill, how to return your equipment, and 911 service access.

Solution

For customers who want to disconnect their service online, this option is currently unavailable. Contact us for assistance. However, if you are moving and transferring your service, refer to Move or Transfer Cox Services.

Billing

When disconnecting service, your bill will be pro-rated. You will be billed only for the partial month of services used prior to the disconnection. For example, if your billing cycle runs from the first of the month to the end of the month, then you will not be billed for the entire month if you disconnected before the end of the month.


If you are disconnected for non-payment services, then your services will be restored once you make a payment. To pay your bill, access View / Pay Bill.


Equipment Return

You can drop off or ship Cox equipment, such as cable boxes, modems, remote controls, and cabling at designated Cox service locations. For locations, go to www.cox.com, click the Contact link at the very top right of the webpage, then click Retail Locations. Once the map displays, be sure to click the Product Drop Off checkbox located in the menu to the right of the map. For more information, see Accessing Contact Us and Retail Information on Cox.com.


Phone Service

The 911 service remains active if your phone service is disconnected for non-payment.


Note: If there is an electrical outage in your area, the 911 service is active for up to eight hours.


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