Billing & Account Support
Understanding Digital Identities and Account Types
Last Updated: Wed, 22 Feb 2017 > Related Articles
Learn the difference between a digital identity and a Cox account type.
A digital identity is a User ID and Password that you create in order to access certain areas of the Cox.com website.
Once you've created your User IDs for both the Account Holder and any Authorized Users, you will want to understand what each type is permitted to do on Cox.com by default.
First let's look at an explanation of each account type.
To make changes to the primary account holder, see Assuming a Telephone Number or Equipment. To change the cox.com Display Name escalate to Tier II.
To add an authorized user, see Adding an Authorized User in My Account.
Cox Digital Identities are for online access only. Customers who contact Cox by phone to discuss account issues cannot use their Cox Digital Identity as a form of identification.
To gain access to secure areas of Cox.com, such as paying your bill or downloading security software, you must log in with the User ID and Password you created when registering on Cox.com. See Cox.com Account Registration and Preferences to learn more about this process.
Account Type Access
This table displays the access available to each account type. The Account Holder has complete access, while the Authorized User has limited access unless granted additional access.
|Account Holder||Authorized User|
Note: For the ability to grant others in your household the ability to manage account billing options, see the Granting Billing and Payment Access to Authorized Users section below.
Granting Billing and Payment Access to Authorized Users
If you would like more than one person in your household to have the ability to manage payments and account history, Authorized User accounts can be granted the same access rights as an Account Holder as outlined above. For information on how to designate which Authorized Users will have this access, see Modifying an Authorized User in My Account.