Billing & Account Support
Paying Your Bill Online With EasyPay
Last Updated: Thu, 18 Jun 2015 > Related Articles
Learn how to sign up and use EasyPay to pay your bill.
If you wish to cancel EasyPay enrollment, you must contact Cox Customer Service. See the Contact Us page for the appropriate phone number.
Cox EasyPay is a safe, automatic, and recurrent payment program that allows you to have your bill paid automatically each month from a designated bank account or credit card. You can register for EasyPay using one of the following methods.
- Access the View / Pay Bill section on cox.com and sign in to Interactive Bill.
- Selecti the EasyPay option in Pay Bill when making a one time payment.
- Use Cox Mobile Connect on your smart phone or other mobile device.
Note: When you set up EasyPay, the automatic payments will begin in your next billing cycle, so keep paying your paper bill until you get one that says Do not pay. Your account will be debited when due.
- Go online to www.cox.com.
- Enter your User ID and Password.
- Hover over the My Account menu, then under View / Pay Bill, click Automatic Payments.
Determine your payment option: a checking account, savings account, credit or debit card.
- Enter your payment information based on the method you chose.
- Check the I have read and agree to the EasyPay Terms of Service box.
Note: When you update your method of payment in EasyPay, the original recurring payment is replaced with a new recurring payment using the new method of payment, as long as this change is not done on the payment due date.
If you do not have a verified contact Email address on file, you will be prompted during registration to provide one.
- Review the details you entered.
- Click Submit.
A confirmation page displays indicating the enrollment was successful. You will receive confirmation of your enrollment in EasyPay.
Hover over the My Account menu, then under View / Pay Bill, click Pay Bill.
Enter your payment information, then check the Set up EasyPay to automatically pay my bill from this account each month box in Step 5.
Sign in to Cox Mobile Connect from your smart phone or other mobile device.
On the main menu, tap View/Pay Bill.
Select the account you wish to use to sign up for EasyPay.
Tap Enroll in EasyPay.
Determine your Payment Method - a checking / savings account or credit card.
Enter your payment information based on the method you chose, check the Terms of Service box, then tap Preview Details.
Changing EasyPay Options
After enrolling in EasyPay, you can adjust your EasyPay options using the steps below.
Hover over the My Account menu, then under View / Pay Bill, click Change EasyPay Settings.
Select the item you want to modify:
- EasyPay Payments - To modify your EasyPay payment method
- Paperless Billing - To modify your bill delivery method
Note: After your automatic billing begins, you can stop the paper bill by following the steps outlined in Signing Up for Paperless Billing.
Changing EasyPay Payment Method
If you are changing your method of payment for EasyPay, click the EasyPay Payments link. Once expanded, enter your new billing information.
Changing Bill Delivery Method
If you are changing your bill delivery method, click the Paperless Billing link. You have the choice of either receiving a paper bill or an email invoice.
Note: If you are currently registered to receive both a paper and email copy of your bill, do not change your selection on this page.
Checking the Status of a Payment
Follow the steps below to check the status of recent payments.
Hover over the &My Account menu, then under View / Pay Bill, click View Recent Activity.
On the Recent Activity page, view past and pending payments.