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Changing or Updating the Primary Account Holder Name

Last Updated: Wed, 04 Feb 2015 > Related Articles

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Summary

Learn how to change the name of the primary account holder listed on your account or change ownership of telephone number.

Solution

Requirements for Releasing or Assuming a Telephone Number or Equipment

Explanation of Terms

  • Telephone Number Assumption - This is when someone else will take over the current active telephone number, usually due to a death.
  • Equipment Assumption - This is the equipment to provide telephone, data or video services located at the address is to be taken over by someone else moving into the residence, usually due to a death.

 Eligibility Requirements

  • The telephone number being assumed must be currently in service with Cox, meaning it cannot be an inactive number.
  • The current account holder no longer resides in the residence.
  • Reactivation of the new account must be at the same physical location as the disconnecting account.
  • The Cox account that the telephone number is being assumed from must be current, no transactions for past due accounts.
  • The current Cox account holder must provide verbal verification using their Cox PIN, and consent to release the active telephone number to the Cox Customer Support or Retail agent before this transaction can be processed.
  • Cox Homelife equipment cannot be assumed.
  • Contracts are not transferable.
  • Cox email addresses cannot be assumed or saved.
  • Voice Mail will reset and all messages and recordings will be deleted.

Instructions for Assuming a Telephone Number or Equipment

  1. Telephone Number or Equipment  Assumptions in the case of death of the account holder requires verification by one of the following:
    • Official obituaries in newspapers and online; funeral programs
    • Online search of state, county, and city public records
    • The appointment from a Probate Court (if executor of estate)
    • Death Certificate

Verification process
To assume the Telephone number or equipment, you must be a spouse, domestic partner, or immediate family member of the deceased, and this must be stated in the death notification. To show proof, you can do one of the following.

  1. Telephone Number assumption will require a record for Third Party Verification to be obtained with the person who is requesting to assume the telephone number, prior to processing the request. 
  2. Contact Cox Customer Care department to initiate an Assumption of a Telephone Number or existing equipment.

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