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Placing an Order Online

Last Updated: Fri, 20 Feb 2015 > Related Articles

259 rated this

Summary

On Cox.com, you can shop for new services and features. Learn about where to shop on Cox.com, what information is needed to complete your order for new service, and how you are notified once your order has been submitted.

Solution

Ordering TV, Internet, and Phone Service

  1. Go to www.cox.com.
  2. Browse the TV, Internet, Phone, or Bundles offerings.
  3. Enter your street address and zip code to get accurate pricing.
  4. Complete the online order form.

    Note: A deposit payment may be required.

    Result: A Confirmation Order Summary page displays that you can print for your records.

Ordering Additional Services and Features

  1. Go to www.cox.com.
  2. Click My Account.
  3. Sign in with your User ID and Password.
  4. Click View My Services.
  5. Select your option to order:
  6. Provide a method of payment, such as a credit card.

Order Status

After your order is placed, we will send you several emails reporting the status of your order.

  • Confirmation - Moments after you click to Submit the order, Cox sends you a Confirmation email indicating your order has been received.
  • Order Processed - Once Cox verifies all of the paperwork and schedules delivery or installation, you will receive an email that the Order itself has been processed.
  • Order Complete - Once your services have been activated, you will receive an Order Complete email.

    Note: It is important that you provide an accurate email address to receive the emails about the status of your order.

Ordering Requirements

When ordering TV, Internet, or Phone service, refer to the following table for information needed to complete your order.
 

Customer TypeRequirements
Existing Customer
  • Cox PIN for Phone orders, per FCC regulations.

    Note: The last four digits of the account holder’s Social Security number are permitted for TV and Internet orders.
     
  • User ID and Password to set up certain features
  • Credit card number
  • Installation preference
     
    • A Cox technician installs services for you; you select the date and time of installation.
    • You install the services yourself; you pick up the installation kit, or have it shipped to you.
  • Disconnect date; if you are moving (disconnecting) from one Cox service area and moving (connecting) service to another Cox service area
New Customer
  • Social Security number
  • Credit card number
  • Address
  • Credit Check or Deposit Approval
  • Four digits to use for your new Cox PIN number
  • Installation preference, either:
     
    • A Cox technician installs services for you; you select the date and time of installation.
    • You install the services yourself; you pick up the installation kit,or have it shipped to you.

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