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Frequently Asked Questions
What is DVR?
Cox Digital Video Recorder (DVR) is a revolutionary new product that lets customers take unprecedented control of their television viewing. With DVR, customers will have the freedom to pause and rewind live TV at the touch of a button, even creating their own instant replays. DVR lets customers conveniently store up to 50 hours of programming - versus just six hours through a traditional VCR - while watching specific shows whenever they want. Customers can conveniently rent their DVR set top box from Cox at a cost of just $5.25 per month. There is also a $11.99 monthly charge for the DVR service.
What is the difference between a DVR and a traditional VCR?
There are several differences between a DVR and VCR: DVRs store television content in a compressed digital format onto a hard disk drive (like a computer). VCRs use VHS or Beta tapes to store recorded information in analog format. Because DVRs store information onto a hard disk drive in a compressed format, the storage limitations of tape are avoided. For example, videotapes can only capture approximately six hours of programming, while DVRs can store up to 50 hours. DVRs allow more sophisticated recording options. For example, a DVR can record an entire season’s worth of your favorite show, or every movie starring your favorite actor. The DVR box replaces your existing digital box.
I am interested in buying a DVR receiver from my local retail store. Can I use this DVR player with my existing digital cable service?
Yes. Existing DVRs are compatible with your Cox Digital Cable service. However, setting up a DVR system from another vendor with your Cox Cable television box may be confusing to some users. If you have Cox Digital Cable, you will likely end up with two separate program guides - the Cox guide and the DVR guide. This will likely be confusing and/or cumbersome to the user.
Will I need to purchase or rent any special equipment to use Cox DVR?
You will be able to conveniently rent a DVR-enabled set-top from Cox for just $5.25 a month. This box will replace your existing digital box which you are currently renting. Besides a television set, there is no additional equipment needed to enjoy Cox Digital Video Recorder. In addition, customers also pay $11.99 a month for the DVR service itself.
When will Cox DVR be available in my neighborhood?
DVR from Cox Communications is available in the Oklahoma City and Tulsa areas. Customers must subscribe to Cox Digital Cable in order to enjoy DVR service.
How much will Cox DVR cost?
Customers wishing to subscribe to Cox DVR must rent a special set top box from Cox at a price of $5.25 per month, which replaces their existing digital set top box. In addition, there is a $11.99 charge for the DVR service. Installation of Cox DVR will be $30.00 for professional installation, $49.95 for professional installation with High-Definition service, or do it yourself and self install for FREE!
I am a basic cable customer. Will Cox DVR service be available to me? If not, why?
Basic cable customers must upgrade to Cox Digital Cable in order to enjoy the DVR service. Because the technology is so advanced, DVR functionality is only available with a digital set-top box. DVR is an elaborate digital service that requires a more advanced set top box than what is offered on the basic service level.
Do my Program Guide Parental Controls carry over to DVR recordings?
Yes, if you block programs by channel or rating in General Settings, those settings are carried over to DVR recordings. For example, if you decide to block all R-rated programs in General Settings, the R-rated programs will still be recorded, but you cannot play them back until you enter the correct PIN. Because this is a new box to your home, you will need to reset the parental controls you placed on the former digital box.
I’m an HDTV customer. Is your new DVR product compatible with my existing HDTV service?
Yes, your DVR can record Standard, Digital and High Definition television programming. Just specify that you wish to record and control High Definition programming and you’re ready to go. Cox will provide an HD-DVR. The rental fee for the HD-DVR is $5.25 per month and can replace your current Cox HD terminal. Cox High Definition DVR is now available in Oklahoma City and Tulsa.
How far back can I rewind live TV?
The length of time you can rewind live TV depends on how long you have been watching a single channel. Each time you change channels, a new copy is stored to the built-in recorder. If you have been watching the same channel for 15 minutes, you can rewind for 15 minutes.
Can I record the video in the PIP screen?
Yes, but swap it into the Main screen first. After pressing RECORD and confirming the recording, you can swap it back into the PIP screen and it will continue recording. You can also press PIP OFF and the video will continue to record.
How will I know the Digital Video Recorder is almost out of recording space?
When you try to schedule the next recording, a warning will be displayed on the Confirm Recording screen.
Can you playback more than one recording?
No, you cannot playback more than one recording at a time.
What happens if my Digital Video Recorder loses power temporarily?
Everything you have recorded is saved, based on the save time selected. Your scheduled recordings during the time the Digital Video Recorder lost power are the only recordings you may miss. |
