Digital Self Install

Free digital installation when you install your own Cox Digital Cable!

To take advantage of this great offer, simply go to one of the participating Cox Communications locations and ask for a Digital Fast Connect Kit. The Digital Fast Connect Kit includes:

• Digital Self-Installation Handbook
• Remote
• Audio/Video base-band cables (patch cord) (optional)
• Jumper
• Power Cord

Simply follow the instructions included in your Digital Fast Connect Kit and you’re all set! Here's a quick reference sheet for installing your digital receiver and a troubleshooting guide. You can pick up a Digital Fast Connect Kit at any Cox Communications location.

Quick Reference

Please follow these steps when installing your digital receiver.

• 1. Verify that you have received the following items in your Self Install Kit.
  • Digital receiver and RF (Coaxial) cable (if needed)
  • Jumpers (Black Cables) if needed; only one set provided
  • New Remote with instructions and batteries
  • Cox Customer Handbook
  • Receiver Hookup Diagrams
  • VCR Commander
• 2. Choose the Location of the Digital Receiver.
  • Choose a spot with adequate ventilation. The digital receiver generates heat much like a personal computer and needs proper ventilation. Please leave approximately 4 inches of space between the top of the digital receiver and other electronic equipment or an entertainment center.
• 3. Make the following connections.
  • Connect RF cable (coaxial) to the cable IN on back of digital receiver.
  • Connect power cord to back of digital receiver first and then plug into electric wall outlet. (DO NOT TURN ON DIGITAL RECEIVER).
• 4. Call for authorization of digital receiver.
  • Look at the back of your digital receiver and you will see three sets of numbers (they are located on stickers at the back of the receiver). Record the serial number that begins with SA____. You will need this number to authorize your Digital Service.
  • Your digital receiver has been temporarily authorized for your Digital services. If you do not call for authorization, your Digital Receiver will lose its signal within a few days after installation. Call 604-SELF (7353) to have a signal sent from our Control Center to your digital receiver. This will allow the digital receiver to become fully functional.
• 5. Connect the rest of your audio and visual equipment.
  • Refer to hookup diagrams for specific instructions. We do not recommend plugging the television into the back of the digital receiver. However, if the outlet is used, then press "Settings" on the remote and scroll through the options until you reach "Set: AC-outlet." Verify that the setting is "On with set-top."
  • Tip: If your installation is more complicated than the diagrams shown, please call 600-8282 for assistance. Press Power button on your digital receiver.
• 6. Program the Remote Control.
  • Place the batteries that are provided inside the remote control through the access panel on the back of the remote.
  • Refer to your Digital Customer Handbook to program your remote to control your TV, your VCR and even a CD player. Codes and instructions are provided on pages 8-13.
  • Tip: The remote is already configured to operate your digital receiver.

Troubleshooting

If you are experiencing:  Blank screen or snowy picture

Verify that:

• Power to the Digital receiver is ON; TV is ON.
• TV is on Channel 3.
• Connections are tightly secured.
• TV is using the “Cable/CATV” input rather than the “Antenna” input.
• CABLE button on the remote has been pressed and that you are receiving all levels of service.
• Digital Music Choice channels 901-945 are working (turn volume up on TV if needed).
• IPG (Interactive Programming Guide) is working correctly (press GUIDE button).

Interactive Programming Guide has no data or descriptions

• Unplug power from the digital receiver box.
• Wait approximately 10 seconds before plugging back in. Plug the power back into the digital receiver to begin the IPG downloading process. This will take about 5 minutes to complete.
• While the guide is downloading information, you will be able to operate the remote control, but no IPG information will be available for approximately 5 minutes.

Freeze frame / Tiling of pictures

Verify that:

• All connections are tightly secured.
• No small appliances are operating simultaneously. This can temporarily affect picture quality.
• No splitters are on the line. If so, please make sure the splitters are provided by Cox Communications.
• Call your local office for further assistance.

How to order Pay-per-view (Tulsa)

• Press the GUIDE button to access the Interactive Program Guide (IPG).
• Use the UP/DOWN arrow keys to scroll through channels 501-510 to find the movie you want to watch.
• Press SELECT on the movie you want to watch and an iN DEMAND message box appears.
• Press B for buy.