Go Wireless with WiFi Service from Cox Communications.

Troubleshooting Tips

How do I obtain an IP address?
Every computer on the Internet has an IP address. Much like a postal mailing address, or a phone number, the IP address is used to send information to and from your computer. In order to use the Cox WiFi Hotspot, your computer must be set to use DHCP, for dynamic IP address assignment.

How do I connect using my VPN software?
VPN software is compatible with the Cox WiFi service. If you are having issues accessing your corporate resources please contact your MIS department for assistance. Wireless communications are intrinsically insecure. When using the Cox WiFi Hotspot, it is recommended that users insure that the appropriate security measures are in place.

What types of wireless cards are compatible with Cox WiFi wireless network?
Your existing laptop may already have WiFi 802.11b and 802.11g wireless capability built-in. If not, you can purchase a WiFi 802.11b or 802.11g wireless networking card for most laptops direct from the manufacturer.

What can I do about login errors?

  1. The login/password is case sensitive. Make sure that you do not have their caps lock key on.
  2. Login using any of your cox.net e-mail addresses. You must include the @cox.net.
  3. Only one connection is allowed per Cox High Speed Internet login. If you attempt to sign in on more than 1 computer with the same login, you will receive this error.
    - You are already logged in. No further action is required on your part.
  4. Your password will match your password on your e-mail account. If you cannot remember your password, please call this number 1-800-505-3717. Attempting to sign in with an incorrect login/password will receive this error.
    - The User Name and Password combination you have entered is invalid. Please try again.

What if I have connectivity problems?

  1. A very large percentage of the problems associated with connectivity can be resolved by resetting the network components. The simplest method is to re-boot your computer.
  2. Be sure the wireless network card is fully inserted or plugged into the computer and that the card's drivers are installed. A successful installation will show a wireless connection icon in your system tray.
  3. IP addresses are assigned via DHCP (Dynamic Host Configuration Protocol) . Your computer must be setup to receive an IP address dynamically.
  4. You can verify the wireless signal strength by placing your cursor over the network icon in the system tray. You may have to move the curser to get a stronger signal.
  5. You may have to try temporarily disabling or turning off any firewall software until connectivity is achieved. Remember to turn it back on after connecting to Cox WiFi Service.

Cox WiFi Service toll-free support: 1-800-505-3717.