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How do I obtain an
IP address?
Every computer on the Internet has an IP address. Much like a
postal mailing address, or a phone number, the IP address is
used to send information to and from your computer. In order to
use the Cox WiFi Hotspot, your computer must be set to use DHCP,
for dynamic IP address assignment.
How do I
connect using my VPN software?
VPN software is compatible with the Cox WiFi service. If you are
having issues accessing your corporate resources please contact
your MIS department for assistance. Wireless communications are
intrinsically insecure. When using the Cox WiFi Hotspot, it is
recommended that users insure that the appropriate security
measures are in place.
What
types of wireless cards are compatible with Cox WiFi wireless
network?
Your existing laptop may already have WiFi 802.11b and 802.11g wireless
capability built-in. If not, you can purchase a WiFi 802.11b or 802.11g wireless
networking card for most laptops direct from the
manufacturer.
What can I do
about login errors?
- The login/password is
case sensitive. Make sure that you do not have their caps lock key
on.
- Login using any of
your cox.net e-mail addresses. You must include the @cox.net.
- Only one connection is
allowed per Cox High Speed Internet login. If you attempt to sign
in on more than 1 computer with the same login, you will receive
this error.
- You are already logged in. No further
action is required on your part.
- Your password will
match your password on your e-mail account. If you cannot remember
your password, please call this number
1-800-505-3717. Attempting to
sign in with an incorrect login/password will receive this error.
- The User Name and Password combination you
have entered is invalid. Please try again.
What if I have
connectivity problems?
- A very large
percentage of the problems associated with connectivity can be
resolved by resetting the network components. The simplest method is
to re-boot your computer.
- Be sure the wireless
network card is fully inserted or plugged into the computer and that
the card's drivers are installed. A successful installation will
show a wireless connection icon in your system tray.
- IP addresses are
assigned via DHCP (Dynamic Host Configuration Protocol) . Your computer must be setup to receive
an IP address dynamically.
- You can verify the
wireless signal strength by placing your cursor over the network
icon in the system tray. You may have to move the curser to get a
stronger signal.
- You may have to try
temporarily disabling or turning off any firewall software until
connectivity is achieved. Remember to turn it back on after
connecting to Cox WiFi Service.
Cox WiFi Service
toll-free support:
1-800-505-3717. |
