Please note: If the
above questions have not answered your specific question, check out our
page for additional items on technical support.
How do I connect to
Cox WiFi Service?
You must configure your 802.11b or 802.11g enabled device
or Intel Centrino WiFi laptop
to access the Cox
Hotspot. The SSID on your wireless card must be set to CoxWiFi,
in order to get on the network. Your Network properties should also be
set to use DHCP for an IP address. How to configure your wireless
network cards varies depending on brand and model. Please refer to the
documentation that came with your card for specifics.
What if I have trouble connecting to or using
802.11b or 802.11g
wireless network card is installed properly and
must be set to CoxWiFi .
TCP/IP settings are configured to use DHCP.
What is an IP address, and why do I need one?
Every computer on the Internet has an IP address. Much like a postal
mailing address, or a phone number, the IP address is used to send
information to and from your computer. In order to use Cox WiFi Service, your computer must be set to use DHCP, for dynamic IP address
What equipment do I need in order to use
Cox WiFi Service?
In order to connect
to Cox WiFi Service, you must have a properly installed 802.11b or
802.11g wireless network card
or an Intel Centrino WiFi laptop, a properly installed TCP/IP Stack, and a
Windows - System Requirements
CPU: Pentium II Processor (233 MHz minimum)
System: RAM RAM 64MB (128MB for Windows XP)
Operating System: Windows 98, ME, 2000 Professional, or XP
Available Disk Space: 150MB
Input Device: CD-ROM
For Macintosh -System Requirements
CPU: Power PC 603 or higher
System: RAM 64 MB RAM
Operating System: OS 9 or higher
Available Disk Space: 56 MB hard disk space available
Input Device: 56 MB hard disk space available
corporate VPN software compatible with
Cox WiFi service?
VPN software is compatible with the Cox WiFi Service. If you are having
issues accessing your corporate resources please contact your MIS
department for assistance. Wireless communications are intrinsically
insecure. When using the Cox WiFi
Service, it is recommended that users
insure that the appropriate security measures are in place.
Why might I need to change my SSID, and how can I do so?
Each Wireless Local Area Network (WLAN) or
hot spot has a unique Server Set Identifier (SSID). Because of this, the SSID is often called
the wireless network name.
In order to connect to Cox WiFi Service, set your SSID to
CoxWFi. Because configuration steps differ between network cards, please
refer to the documentation that accompanied your wireless
network card or laptop.
Is Cox WiFi a secure
Wireless communications is inherently insecure. Cox recommends that
customers take the appropriate measures to protect their computers and
What can I do on WiFi?
At a Cox WiFi Hotspot, authenticated users can utilize most web based
services. Users can also access their e-mail through web based mail
systems such, as Cox webmail, yahoo.com or gmail.com to name a few. You can also
reach your corporate e-mail account if you have VPN software from your
Due to security and spam concerns, services such as POP3 and SMTP are
blocked, so programs such as Outlook Express, Outlook, may not work.
Laptop to Laptop communications within the Hotspot is also disabled.
Applications such as LAN games, Skype, or network file sharing may have
What is the cost for
using this service?
During the beta period, Cox is providing the hotspot service free of
charge to current Cox High Speed Internet subscribers. To find out more
about becoming a Cox High Speed Internet customer, please
Do I have to be a Cox
Internet customer to use it?
In order to access the Cox WiFi
Service, you must be a current
subscriber of the award winning Cox High Speed Internet service.
To find out more about becoming a Cox High Speed Internet customer,
I forgot my username
and password, how can I log on?
Your username and password is your
Cox High Speed Internet
email address and password. If
you have forgotten your username and/or password, please call
How can I get WiFi in
To request Cox WiFi service in your area, please fill out the
contact us form.
While we can not guarantee we will provide WiFi service in your area or
apartment community, we would like to create an interest list for future
suggested sites. By filling out the form found on the contact page it
will help us to determine areas of high interest.
I keep getting
disconnected every 60 minutes, why is this happening?
requires that all users re-login every 60 minutes.
Because of this, it is recommended that you plan your activities and
saving strategies accordingly.
Where are Cox WiFi
Cox WiFi Hotspot
listed on this page.
Cox WiFi Service