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Cox Service Assurance Plan
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Cox Service Assurance Plan:
The Service Assurance Plan is a service
and maintenance plan available to Cox residential customers for
a small monthly fee of $3.95. The plan covers wiring and service
issues for cable, high speed Internet and telephone service,
regardless of whether or not Cox is the telephone service
provider. Also included is customer education and diagnosis.
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An
economical alternative to
Cox's Standard Repair Service Policy.
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On-sight
troubleshooting and repairs by highly-skilled Cox technicians
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Customer
education on your Cox cable, telephone and Internet services
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All
repair work is guaranteed
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...for only $3.95 per month! |
You'll enjoy the peace of mind that
comes from knowing your wiring is protected and at a low
monthly fee! The Service Assurance Plan is only
$3.95 a month.
- Maintenance of all coaxial cable
used for transmission of Cox services and two-pair copper
telephone wiring running from the point of entry outside of the
home (ground block) to the back of the customer's device.
- Telephone wiring is also covered
in cases where the customer subscribes to a competitor's
telephone service (Does not include DSL or Voice over DSL
wiring).
- Customers who
choose to subscribe to the Service Assurance Plan
are exempt from labor fees that will be assessed if an in-home
service appointment is required
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Wiring coverage
applies to Cox -- and customer -- owned wiring in single family
and other select housing. Subscription to the Cox Service
Assurance Plan required which is billed monthly and in advance.
Your Plan subscription will be canceled without notice if no Cox
service is being provided to the residence, or if any misuse or
abuse of the Plan services occurs, or if a hazard or danger to
the person or property exists which could prevent Cox
technicians from performing their work in a safe manner. Your
Plan subscription may also be suspended or discontinued upon
notice for nonpayment. No equipment warranties are provided
under this Plan. Cox self-install service calls not covered.
Separate subscription may be required for each tenant or
occupant of apartments, condos, or other multi-dwelling units.
Other restrictions apply. |
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