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Safe and Sound

Cox Tech Solutions: When To Call Us

Your Personal Technology Support Concierge

Cox Tech Solutions:  When To Call Us

Cox Tech Solutions is your personal technology concierge, available 24/7 for support, troubleshooting, training and advice. It is a fee-based service available in both subscription and one-time service options.

Whether you’re setting up, curious about software, stuck with a virus or spyware problem, troubleshooting or optimizing your devices and applications, you can contact us whenever you need.

Access to Experts - Anytime

Available by phone or chat 24/7, 365 days a year, our expertly trained technicians - with your authorization - can securely remote into your computer. They can troubleshoot and resolve your problem, whether you choose to stand by and watch or step away to tend to other priorities.  These highly skilled professionals can also provide insights, training, and guidance on useful features to optimize your computer, laptop, and tablet performance. 

We Can Help You Do More With Your In-Home Technology

Cox Tech Solutions takes care of most of your computer- and tablet-related needs including:

  • Home network setup, configuration & troubleshooting
  • Guidance with common software and applications
  • Detection/removal of viruses, spyware and malware
  • Resolution of frozen computer issues
  • PC Tune Ups
  • And much more

Home Network: Set-up and Configuration

Cox Tech Solutions will help you connect new tablets/computers to your home network and ensure you are taking advantage of the blazing speeds from your Cox High Speed Internet package.

  • Minimize complications with your Internet-connected devices, ensuring you’ll be successful the first-time when setting up a new device
  • Gain peace of mind that someone is available to guide you through a set-up of all your devices, with the convenience of doing it when you want
  • Adjust settings to personalize programs, applications and your operating system
  • Enable or improve security settings to better manage the safety of your personal data within your home network
  • Continue to experience the fast network speeds you’ve come to expect, even when you add devices

Set-up and Configuration Features:

  • Back up your data to your external device or cloud-based storage application like Cox Secure Online Backup, Dropbox or iCloud so your files will be available anytime, anywhere
  • Install and set up Microsoft Office, Adobe, tablet applications and smartphone software on your devices
  • Remove unwanted programs that come standard on new devices in order to save space and minimize clutter on your start-screens
  • Configure and personalize settings like screen resolution, keyboard controls, mouse movements, printer connections, etc. on computers and devices the way you want it
  • Update your operating system to a new version with the help of experts who can save you time and minimize frustration
  • Enable parental controls to maintain your child’s online safety

General Assistance

An expertly trained personal technician is available to answer questions on many common applications and programs when you’re ready to get to the next level of expertise in the latest software.

General Assistance Features:

  • Learn to use software programs on your computer or tablet such as Microsoft Word, PowerPoint, Excel, iTunes, Skype, Facetime, Evernote and photo sharing applications like Instagram (as well as improve your skills)
  • Discover tips and shortcuts in programs and browsers to improve your efficiency and comfort level anytime
  • Learn Windows 8 with a live tutorial
  • Learn how to apply a template for a PowerPoint presentation
  • Receive tips on device efficiency such as battery life, shortcuts on closing mobile applications, as well as  all-around better performance for your computer/devices 

Virus & Spyware Removal and Protection

Suspect a virus on your computer?  Call on the experts at CTS to detect and remove viruses, spyware and malware.   Once you authorize a technician to remote into your computer, he or she can handle it all -  with you there watching or while you’re tending to other important things.

As a Cox High Speed Internet customer, you already receive free access to McAfee Anti-Virus protection (a feature that must be “turned on” in order to activate). If you haven’t installed the software yet,  let a CTS technician help.  Not only can a technician provide guidance on how to set up your anti-virus software and safely configure your devices, but he or she also can do it for you. 

CTS can get you back up and running and  give you peace of mind that  your home network is safe.


With certified technicians and the ability to remotely troubleshoot, CTS experts can resolve your issues. They will take the time to thoroughly diagnose the problem and fix it for you.

Troubleshooting Features:

  • Fix content sync issues between devices (such as calendar and contacts so you can access your content anytime, anywhere, and on any device)
  • Resolve frozen computer issues to get you up and running again as quickly as possible
  • Remove unnecessary programs that impact performance to save disk space, clean up your start screens and stop any redundant operating system messages 

Performance Optimization (PC Tune Up)

Just like changing the oil in your car, we recommend regular maintenance checks and diagnostics to give you confidence that your devices will continue to perform as expected.  We run a series of diagnostic activities to ensure all programs are working properly, resulting in improved operating performance and maximum PC/laptop efficiency. Best of all, as a CTS subscriber, you are entitled to unlimited PC Tune Ups.

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