BILL CREDIT INFORMATION:
Cox Communications will be giving all residential and
business customers an automatic 4 day
mandatory evacuation credit on all monthly recurring charges credited on your
October bill. For customers who experienced extended outages, we are reviewing
our service outage records and if additional credits are warranted, these
credits will also be issued on your October bill.
Cox Communications will proactively apply a 4 day mandatory
evacuation credit for all monthly recurring charges to all Cox
Residential and
Businesscustomers. This credit will happen automatically on your
October Bill. Monthly recurring charges are the base service
charges customers pay for each month; charges such as their Standard
Cable Service $49.99 , their Cox High Speed Internet Service $43.99
and Cox Digital Telephone $11.99 will all be covered under this
credit. All “per use” charges will not be covered;
meaning that you will still have to pay for any per use services
such as long distance calls, On demand movies, etc.
When will I see
this credit?
This credit will be applied automatically and proactively on your
October bill.
My service is still out,
will my account be credited for those days that I have no service?
Yes, although we have 90% of our
customers up and running, we do have areas where service has not been restored
due to commercial power or downed drops. If your service is still not
working, our service outage report will illustrate that and you will be
automatically assessed an additional credit for those extended outage days.
This additional credit will also be on your October bill.
What will be included in
the credit?
All monthly recurring services will
be credited for the 4 days:
For Video: this would cover the
monthly cost of your cable including the cost of any premium channels,
Digital services even the monthly cost of your converter rental will be
credited for those 4 days. The per use charges for PPV or any On Demand
services will not be credited.
For Cox High Speed Internet: The
credit will include the monthly cost of your High Speed internet service as
well as premium access pass and Rhapsody subscriptions.
For Cox Digital Telephone: the
credit will include the cost of your monthly telephone package (simple line
all the way to a connections package such as connection 90). The credit
will not include any national and international long distance charges or any
other telephone “per use” items such as a la carte features like call
forwarding or * 69.
How will customers see
this credit?
Customers will automatically see this
credit on their October bill. There is no need to call us to confirm. Customers who experienced extended
outages may also see an additional credit on their October bill if our
service outage reports show that services were not rendered.
For both credits, customers will see it detailed as “Disaster
Recovery Credit” on their October
statements.
Cox High Speed Internet is available to residential customers in Cox wired serviceable locations. For best performance, a Cox approved modem is recommended. Cox High Speed Internet Modem can be purchased for $50. Cox cannot guarantee uninterrupted or error-free high-speed Internet service, or the speed of your service. Actual speeds vary. Speed comparison based on maximum download of Cox Premier 12 Mbps service vs. 28.8 kbps dial-up and 6 Mbps DSL service. Installation fees may apply. Other restrictions apply. 2007 Cox Communications, Inc. All rights reserved. Cox Cable available only to residential customers in Cox New Orleans area. Subscription to Cox Digital Cable required for HD, DVR or On DEMAND service. On DEMAND channels cannot be recorded and may not be available in all areas. An HDTV set and an HDTV/DVR receiver rental required. Monthly DVR service fee per DVR box applies. Available DVR recording space varies based on type of programming recorded. Number of digital outlets per household may be limited. Receiver rental required. Installation charges may apply. Other restrictions apply. 2007 Cox Communications, Inc. All rights reserved. Cox Digital Telephone service is available to residential customers in limited areas. Unlimited long distance minutes are limited to direct-dialed long distance calls within the U.S. and requires Cox local, toll and long distance service. Excessive long distance usage may subject account to review. Telephone modem equipment may be required for phone service. Modem uses household electrical power to operate and has backup battery power provided by Cox if electricity was interrupted. Telephone service, including access to e911 service, will not be available during an extended power outage or if the modem is moved or inoperable. Other restrictions apply. Telephone service provided by Cox Louisiana Telcom, LLC. 2007 Cox Communications, Inc. All rights reserved. Get $20 off when you order Cox service online is a limited time offer. Limit one offer per household during offer period and offer valid only for new Cox High Speed Internet, Cox Digital Cable and Cox Digital Telephone customers who ordered service online between 10/14/06 and 6/30/2007.In order to receive $20 credit on your Cox bill: (1) visit https://www.cox.com/louisiana/promotions/20rebateform.asp; (2) complete the online coupon/ form; and (3) submit the completed coupon online. Cox must receive the completed coupon after 30 days of service. Credit will be applied within 4-6 weeks (up to two billing cycles) following Cox's receipt of a completed online coupon. You must be an active Cox High Speed Internet, Cox Digital Cable or Cox High Speed Internet customer when the credit is given in order to receive the $20 credit. No taxes or fees will be added to the $20 rebate. Cox Communications is not responsible for and will not honor damaged, late, or lost coupons. Cox reserves the right to discontinue this offer at any time. Offer may not be combined with other discounts, offers or promotions. Coupon not valid for cash or other services, void if altered or transferred, not replaced if lost or stolen. Installation, equipment, franchise fees and other fees may apply. No reproductions, photo copies, or coupons sent via the mail or delivered in person accepted. Installation, equipment, franchise fees and other fees may apply. Rebate fraud will be prosecuted to the fullest extent of the law. Void where prohibited. Other restrictions apply. 2008 Cox Communications. All rights reserved.
