TV SetTroubleshooting

TV Set Operation Problems

Channel Out of Sequence or Channel Skip with Cox Digital Receiver

The Cox Digital receiver does NOT work properly when using the keypad on the receiver. you have the option of exchanging the receiver and remote control at the Cox cable customer service center or contacting the Cox cable customer service center to schedule an appointment for the exchange. The receiver works properly when using the keypad on the receiver. Check to see if it works using the remote control. If not, check if any buttons are stuck or if the batteries need replacing. If the problem is still there,contact the Cox cable customer service center to arrange to have the receiver and remote exchanged.

Channel Out of Sequence or Channel Skip without Cox Digital Receiver

Verify that the "channel 3/4" switch on the back of the VCR is on channel 4. If the TV or VCR has a programmable channel selector, go through the programming procedures in the operation manual. Note that some TV's or VCR's will not program scrambled channels.

TV Does Not Receive All Cable Channels

If the TV or VCR is cable-ready, there will be a switch or menu selection for "TV/ CATV." Note that sometimes the "TV/CATV" mode is selected via the TV's remote and not on the TV itself. Also, some remotes operate via a "Menu", and the menu must be used to access "TV/CATV" selection.

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