Payment Options

Cox offers a variety of free and convenient payment options for you.

• Pay by Phone
• Pay by Mail
• Pay in Person
• Pay Automatically with EasyPay
• Pay online with Cox.com View/Pay Bill
• Late Fees/NSF Fees

Pay by Phone

Call our 24/7 Cox Automated Phone service at 757-222-1111 to check your account balance or make a payment from your bank account or credit card.

Pay by Mail

To mail your payment, detach the payment coupon from your billing statement, enter the amount of your payment on the coupon, and send that to us along with your check or money order to:

Cox Communications
P.O. Box 62549
Virginia Beach, VA 23466

Pay in Person

We have a variety of walk-in locations and payment centers where you can pay your bill in person. These centers:

• Accept cash, check, or money orders 
• Many accept credit card payments
• May offer after-hours payment kiosks

To find the location nearest you, visit our Retail Stores page.

Pay Automatically with EasyPay

EasyPay is an automatic and recurring payment program that allows customers to pay their Cox bill each month automatically from a bank account or credit card. Learn more about EasyPay or sign-up now.

Pay Online with View / Pay Bill

• Check your current balance
• View your last three bill statements
• Make one-time payments from your checking account or by credit card with no fee*
• Sign up for EasyPay automatic recurring payments.
• Stop your paper bill
• Set up email bill reminders

For more information or to sign up visit View / Pay Bill.

Late and NSF Fees

Late Payments:

There will be a 1.5% late fee assessed on accounts if payment is not received by the bill due date. If a payment is late, you should visit one of our Service Center locations to ensure payment is credited without interruption to services.

Credit Card and Check Non-Sufficient Funds:

Each item returned to Cox Communications Hampton Roads for non-payment will result in a fee being assessed. Applicable fees include: $25 NSF fee for declined credit cards and/or $35 NSF fee for returned checks.

Collections:

If your account has been sent to collections for non-payment, you MUST contact the collection agency to settle your account.

Need additional help? Call us 757-222-1111