Cox Ranked Highest Among Business Data Providers in J.D. Power and Associates Study
Cox Leads All Providers in Small/Midsize Business Segment
Hampton Roads, VA – Cox Business recently announced that it leads all providers of small and midsize business data solutions in customer satisfaction. Cox’s overall rating leads all other providers, including traditional telecommunications providers and other multiple system cable operators (MSOs). This was announced through J.D. Power and Associates 2008 Major Provider Business Telecommunications StudySM.
Cox ranked high in the following categories: performance and reliability; account executives; billing; and cost of service and customer service.
“We are proud to have achieved this major accomplishment. Businesses rely on data services to link them to critical information sources, key suppliers, remote work sites, customers and to serve as a virtual storefront via e-commerce. Cox remains focused on delivering a broad array of reliable solutions that help businesses operate more effectively. We are pleased that our efforts to serve as the preferred and trusted provider of business services are recognized nationally in the latest J.D. Power and Associates study,” said Michael Braham, Vice President, Cox Business Hampton Roads.
Braham added, “Just last week, Cox Business launched a campaign focused on the business broadband product, and for current Cox Business Internet customers, we recently upgraded their Internet speed for free. These are more examples of how we focus on service and value for our customers.”
Other Cox accomplishments include the following: In 2007, Cox became the first multiple system cable operator to enter the top tier of U.S. business Ethernet providers, according to Vertical System Group; Cox was also recognized in J.D. Power and Associates' 2006 Major Provider Business Telecommunications Services StudySM – Data for highest customer satisfaction among small/midsize business data service providers in the nation.
The 2008 Major Provider Business Telecommunications Services Study is based on responses from 2,422 business customers with telecommunications data services at small/midsize and large enterprise businesses in the United States and includes evaluation of their data service providers. The study was fielded in March and April 2008.
Cox Communications is a multi-service broadband communications and entertainment company with 6.2 million total residential and commercial customers. The third-largest cable television company in the United States, Cox offers an array of advanced digital video, high-speed Internet and telephony services over its own nationwide IP network. Cox Business is a full-service, facilities-based provider of communications solutions for commercial customers, providing high-speed Internet, voice and long distance services, as well as data and video transport services for small to large-sized businesses. Cox Media offers national and local cable advertising in traditional spot and new media formats, along with promotional opportunities and production services. Cox Communications wholly owns and operates the Travel Channel. More information about the services of Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com, www.coxbusiness.com, and www.coxmedia.com. In Hampton Roads, Cox has more than 400,000 basic cable subscribers.
I have been very satisfied with my telephone, Internet access and cable TV from Cox. They are reasonably priced and very effecient at what they do. On the rare occasions I have problems with my computer they are always able to provide a solution. The quality of their service and services is unrivaled.
Bonnie B. Norfolk, VA
Let me start by saying Cox is top of the line. Their 24 hour support has helped me many times over the years. No matter how hard to figure out what was going on, they made sure I was completely satisfied before getting off the phone. This goes for the cable and internet service. Thanks again Cox!!!
Robert J. Portsmouth, VA
We have the bundle package and the service and quality are outstanding. The high speed internet is wonderful especially for telecommuting.
Jim D. Virginia Beach, VA
I think Cox is great and their techs are always there if I ever have a question or need help to fix a problem.
Elaine D. Virginia Beach, VA
We love Cox on demand movies. The price is the same as any video store and with the price of gas these days it saves that trip to the video store.
Trish M. Virginia Beach, VA
We have been very pleased with all of our Cox services. Every time we have called for help you are there.Thanks for taking such great care of your customers. We have telephone, cable and highspeed internet with you. One great service and one bill.Thanks and God bless.
Gloria B. Chesapeake, VA
I have never had a problem with online services with Cox. I wish more companies could be like them.
Jeffrey M. Virginia Beach, VA
I love my Cox services. I have digital cable, phone and high speed internet. I have been pleasantly suprised at how rarely the cable or internet goes out. The internet is very fast which I love:) It makes doing business, playing games or surfing the web, easy and enjoyable. Thank you Cox.
Paula H. Norfolk, VA
I love Cox Cable and the DVR service is the BEST! Program it once and never miss a show. We moved last year and the Cox guy worked with me to ensure that I kept my same box so I would not have to reprogram a new one with all the shows. Seems like a small thing but everyone in the family was happy the transition was so easy! Julie A. Williamsburg, VA
I highly recommend that all Cox high speed internet users take advantage of the new McAfee security package... McAfee Security has excellent features and runs in the background without slowing down your computer operating system.
