1. What services are covered by Cox® Service Assurance Plan^SM?  

• All cable, Internet and telephone wiring inside your home that runs from the Network Interface (usually a small box on the outside of the house) to the wall outlet.
• All coaxial wiring (cable TV wire) installed by Cox is covered except any Internet/cable wire installed in the wall partitions is not covered.
• Other exceptions are outlined in the terms and conditions of the Cox Service Assurance Plan^TM Agreement.

2. What is not covered by Cox Service Assurance Plan _SM?  

·         Any equipment or devices that you own, such as  TV sets, computers, modems, home entertainment systems, stereo equipment, video game systems and any of the complex wires that connect these devices together or to the wall outlet. 

·         Cox will also not complete repair work that requires wiring to be installed or reinstalled in the walls of your home (also known as "wall fishing").

3. Are there any extra, hidden charges in addition to the $6.49 a month?

·         No, except for taxes and tax-like charges, there are no other charges, as long as you are a customer of "Cox" and current on payment.

·         Cox does however reserve the right to change this rate from time-to-time by providing at least thirty days written notice to customers.

4. Why is Cox doing this?  

·         We are committed to provide the very best customer service.

·         It is an important way for us to enhance the current service we provide.

·         Furthermore, it is Cox's initial step towards expanding the communication services the company provides.

5. How do I sign up for Cox Service Assurance Plan^SM?

·         You click here to order or call 225-615-1000 or 1-866-342-5269.

6. If I am having a problem with my phone wiring, how do I schedule an appointment to get it fixed? 

·         Just call our friendly repair operators at 615-1000 or 1-866-342-5269, 24 hours-a-day, 7 days-a-week. Most of our repair calls are completed within 24 hours of your call

7. What if your technician discovers that my problem isn't caused by the inside wiring?

·         If the problem is not in the inside wiring, our repair technician will attempt to identify the source of the problem and attempt to give problem-solving advice. 

·         This is included in your monthly Cox Service Assurance Plan^TM rate.