You will receive (or may purchase from a local retailer) a Toshiba PCX 1100 or a Motorola SB3100 cable modem. The external modem is attached to the Ethernet connection on your computer.
You can rent the cable modem from Cox Communications - Northern Virginia for the monthly fee of $15 plus fees or you can purchase a DOCSIS compliant cable modem from retailers. . See...What modems are supported and recommended by Cox Communications - Fredericksburg?...for details of modem purchase.
If we install an Ethernet card (NIC) in your computer as part of the installation of H.S.I., it will be yours to keep.
The Cable Industry has adopted a standard for cable modems called DOCSIS. There are many companies producing DOCSIS certified modems. Retailers are offering these standardized modems for sale. Nationwide, most cable systems are in the process of deploying the DOCSIS architecture. As a result, a DOCSIS modem bought for use in our system will have a strong likelihood of compatibility with other cable systems in the future.
If you are a current Cox Communications H.S.I. customer, contact our 24 hour/7 days a week Technical support Department at 877-431-7570 and inform the Technical Support Representative that you have purchased a cable modem and would like to have it activated. The Representative will ask for the modem MAC address that can be found on a sticker on the bottom or back of your cable modem. You will need to make arrangements with the Representative to return your rental cable modem. For your convenience, our local office is open Mon- Fri 8:30 AM - 5PM, Wednesday 8:30 AM- 7PM and Saturdays 8:30 AM - 1PM.
For customers who want to purchase a cable modem from a local retailer, we recommend the following modems:
Once you experience Cox Communications high-speed data access, you're not apt to find much need for the conventional, slow, telephone data modem. Telephone modems are most commonly used today for the following functions:
1. To provide remote access (such as work from home)
2. To send and receive faxes
3. For voice mail applications
4. To access electronic bulletin board services
Cox Communications H.S.I. service provides high-speed connections to on-line service providers and to the internet. If a telephone modem is used for remote access, sending and receiving faxes, voice mail and electronic bulletin board services, your modem will be required to perform these functions.
A 10BaseT Ethernet connector and a DOCSIS compliant cable modem.
When you choose to have Cox's H.S.I. installed in your home, a cable installer is dispatched to wire an additional outlet to the room where your personal computer is located. The cable line connects to a cable modem, which is a small piece of hardware that will sit near your computer. You may rent a cable modem from Cox Communications - Northern Virginia at $15 plus fees per month or you may purchase a DOCSIS compliant cable modem from a local retailer. See...What modems are supported and recommended by Cox Communications - Fredericksburg?... for details of modem purchase. In order to connect the cable modem to your personal computer, it needs a 10BaseT Ethernet connector.
Cox Communications offers options for you regarding the hardware installation. They are as follows:
· The cable technician can install the hardware on your PC while you are at your home. You must be present at your computer during this installation, as there are license agreements, an Acceptable Use Policy and Terms of Service you must be aware of.
The standard installation described above is $99.99 plus fees.
· You may choose to install the H.S.I. hardware onto your computer yourself. The cable technician will wire the additional outlet and synch the modem.
The Assisted Self-Installation described above is $49.99 plus fees.
The time required for installation will vary depending on wiring needs for the additional outlet. Generally we allow two hours for each installation. In addition to installing hardware, our technicians will allot some amount of time to answer questions regarding your service.
Cox Communications has a Technical Support staff to answer your questions and provide technical support over the telephone 24 hours 7 days a week. Our phone number for Technical Support is 1-877-431-7570.
Yes, you can. However, you must have your computers networked.
(Cox Communications - Fredericksburg will NOT network your computers for you. Users are welcome to network computers in their home, however Cox Communications does not provide customer support for networking at this time.)
With Cox Communications H.S.I. you can connect up to 5 computers into an Ethernet Hub for simultaneous usage. You need to provide the Ethernet hub (available at most computer retail stores), and have it configured along with the Ethernet cards for all workstations/computers over the first one. Cox Communications will supply the necessary additional dynamic IP addresses that will allow simultaneous access.
The cost of additional IP addresses for simultaneous usage by networked PCs is $6.95 plus fees per additional dynamic IP address. This provides a cost-effective way to connect multiple computers in the same house without having to pay another full monthly rate. The multiple computers share the same primary account (which includes a total of 5 users and 3 email addresses-one is assigned and non-changeable and the other 2 are user designated).
Customer must provide and connect their own Ethernet Hub. Technical support beyond the primary connection will not be provided for your network.
1. One cable modem can support up to 5 computers. Cox Communications will provide additional dynamic IP addresses at $6.95 plus fees per month.
2. If you do not want to purchase additional dynamic IP addresses, you may still connect your computers to one cable modem via an Ethernet Hub, however you will only be able to access the service one computer at a time.
3. Cox Communications - Northern Virginia - H.S.I. service does not offer static IP addresses.
Microsoft Internet Explorer to navigate Cox Communications H.S.I. service is required.
If you choose, you may use other browsers such as Netscape's Navigator, however, we do not offer technical support for browsers outside of Internet Explorer.
Cox Communications H.S.I service is a residential service and customers will be assigned an IP address dynamically when a session is open. Static IP addressing is not available at this time.
While security is a concern for many current Internet users, all data passing through the H.S.I. modem is encrypted. Any transaction conducted over the H.S.I. service will be equally secured to those handled over your existing service provider - H.S.I. is just a lot faster. We do advise our customers to use all common sense precautions when using credit cards for electronic commerce - just as you would with any other form of credit cards purchasing.
No. Every byte of data H.S.I. sends to its cable modems is encrypted with the widely-used DES encryption algorithm designed by the U.S. government.
Any data sent from your computer to the Internet is also encrypted, and none is ever sent to other H.S.I. cable modems in your neighborhood.
However, as with any Internet account, data sent from your computer could be intercepted once it leaves H.S.I. We always recommend that our customers take care when sending any sensitive information by e-mail, and always make sure that you are using a `secure' form to submit credit card information. Check your Web browser's documentation for more information about secure forms.
Unfortunately, viruses are a fact of life in today's computing environment. Cox's H.S.I. service is neither more nor less susceptible to computer viruses or their transmission than any other service. To protect against the possibility of a virus, there are a number of free anti-virus software samples available on the Internet. Cox's H.S.I. customers can access and download one of the programs at high speeds without incurring any time charges.