HD receiver FAQS

Q:  Why must I now lease an HD receiver from Cox NVA rather than purchase my own?

A:  Cox NVA responded to customer feedback, which indicated that HD subscribers prefer the convenience of leasing an HD receiver monthly to purchasing one at a substantial expense.  Since new Cox HD customers must now lease their HD receiver as of September 22, 2003 third party retailers such as Best Buy have chosen to no longer sell the boxes.  If you already own an HD receiver , you may continue to use it.

Q:  Can I install my HD receiver myself?

A:  Yes, self-installation instructions are included in the HDTV Kit that is provided with the HD receiver .

Q:  What if my HD receiver stops working?

A:  Please contact our customer care department at 703.378.8422 for assistance.

Q:  Am I required to subscribe to other Cox services in order to receive HD programming?

A:  High-Definition Service from Cox requires a $5.90/mo Digital HD receiver. Cox also offers a combination HD/DVR Digital receiver for $5.90/mo, with a monthly DVR service fee of $9.99 required (total of $15.89/mo) A minimum subscription of Cox Basic Service and a Cox Digital HD receiver is required to receive Cox Broadcast HD channels (NBC HD, FOX HD, ABC HD, PBS HD, CBS HD, My network TV HD and WDCW HD). Cox Expanded Service, Cox Digital Gateway and a Cox Digital HD receiver are required to receive MOJO, ESPN HD, ESPN2 HD, Discovery HD Theatre, National Geographic HD, A&E, TNT HD, MTV HD and Universal HD channels. If you currently subscribe to Cox Digital HBO, Showtime, or Starz you will receive HBO HD, Showtime HD, or Starz HD at not extra charge! Cox Digital HD receiver is required.