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Business Phone Systems

Cloud-based calling on our business phone systems let you manage your calls from anywhere, on any Internet-enabled device, with the ability to maintain your existing phone numbers.

Ready to learn how Cox Business can help solve your challenges? Speak with one of our specialized IP Centrex representatives.

Business Phone Plans

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Voice packages starting as low as $19/month

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Thank you for being a valued Cox Business customer.
Contact us for special offers available!

Please reach out to learn more about our business phone systems.

Call To Learn More About Our Flexible Plans

Learn how we can help support your business needs and challenges with a comprehensive plan. Speak to our experts with a dedicated appointment that works for you. We can provide business solutions and help answer any questions.

Thank you for being a valued Cox Business customer.
Contact us for special offers available!

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Business Phone System Benefits

Make sure your customers reach the right person whenever they call with our IP Centrex VoIP solution. This cloud-based business VoIP phone system delivers reliable, business-grade voice service to help you manage your business's call volume effectively and efficiently.

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No Upfront Equipment Costs

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Tailored Design, Install, and Training

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24/7 Customer Support

Sophisticated Routing

Route callers to the right queue with the right priority, and to the next available agent using Call Center Standard.

Stay Connected, Anywhere

Access and manage your calls no matter where you are using the UC app on your smartphone, tablet, or desktop.

Advanced Call Center Features

Partnering with TalkDesk, a Contact Center as a Service (CCaaS) leader, add advanced call center features, like email, SMS and chat messaging, as well as enhanced call routing and analytics.

Control IT Costs

We handle updates, installations, and repairs, allowing your in-house IT staff to focus on other aspects of the business.

No Upfront Equipment Costs

Leased equipment reduces the cost of adoption and lets you easily upgrade or expand your services as needed.

Managed Design, Install, And Training

Our team of coordinators and training specialists will work with you to design your phone systems solution and provide training to your team.

Business Phone System Features

Our business phone systems come with a variety of flexible features to meet your needs.

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On-hold Music

Use music or custom messaging to entertain and educate customers while they are on hold.

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Sequential Ring

Route customers to your next available phone so you don't miss a call.

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Readable Voicemail

No need to constantly dial your voicemail. Quickly and conveniently read transcribed voicemail text.

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Call Hold

Place calls on hold without the need for extra phone lines.

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Hotelling

Enable employees to share handsets by logging in to make and receive phone calls.

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N-Way Calling

Conduct calls with up to 15 callers without the need for any special configuration.

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Webex

Streamline your communication and collaboration with one solution tightly integrated with your Cox Business Voice services.

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Plus More

Continue to enjoy features you'd expect from a standard phone like CallerID, Call Forwarding and Unlimited Long Distance.

How to Choose a Small Business Phone Provider

In a world where technology provides significant competitive advantages, it’s important to ensure your business telephone service provides the features and services you need.

What Is VoIP and How Can It Work for Small Business?

Do you need enterprise-level business phone capabilities on a small budget?  Taking advantage of VoIP systems for small businesses helps you level up your services.

VoIP Phone Systems

Cox Business offers a portfolio of reliable, stylish, easy-to-use business phone systems made specifically for operational efficiency. These intuitive business phone systems deliver advanced features and are designed to improve and simplify communications across your entire company.

The Cisco® MPP Series is a portfolio of reliable, stylish, easy-to-use IP phones made specifically for businesses. These intuitive phones deliver advanced features that improve and simplify communications across your entire company.

Common Features:

HD voice for excellent voice clarity and enhanced speaker quality, even across multiple locations

Full-duplex speakerphone, headset, message waiting, indicator and dynamic soft keys for phone functions

Four (4)-way navigation key that makes using phone options fast and easy

Dedicated buttons for mute, headset, speakerphone, volume, hold, menu settings and voicemail access

Integrated Ethernet port switch

PoE or optional power supply

Cisco MPP 6851

Cisco MPP 6851

Four (4)-line IP Phone

 

  • Ideal to handle low-to-moderate volume of calls.
  • Quickly answer and route calls with an optional key expansion module (KEM) capability.
  • 3.5-in. monochrome LCD display
  • Two (2)-way navigation key
Cisco MPP 8841

Cisco MPP 8841

10-line IP Phone

 

  • Ideal for medium and large businesses that need to speak with multiple customers and employees.
  • 5-in. high-resolution Color LCD display
  • Four (4)-way navigation key
  • No Key Expansion Module (KEM) support
  • No Bluetooth headset support
Cisco MPP 8851

Cisco MPP 8851

10-line IP Phone

 

  • Ideal for medium and large businesses that need to speak with multiple customers and employees.
  • Quickly answer and route calls with an optional key expansion module (KEM) capability.
  • 5-in. high-resolution color LCD display
  • Four (4)-way navigation key
  • Bluetooth headset support

Poly Edge E Series phones provide an optimal communication experience for modern work. Designed for the office, the home office, or hot-desking, users experience simple mobile phone or headset pairing. With Poly’s famous noise reduction technologies, innovative industrial designs, and user interfaces these phones simplify communication and improve productivity.

Common Features:

Poly HD Voice delivers lifelike voice quality

Acoustic echo cancellation + background noise suppression

Bluetooth® 5.0 support and two gigabit ethernet ports

Microban® antimicrobial protection

Multilingual user interface

Poly Edge E450 phone

Poly Edge E450

14-line Business IP Phone

 

  • Ideal for managing multiple calls and speed dialing
  • 3.5” main and 2.4” secondary color display
  • 14-line keys across dual displays (8/main, 6/secondary)
  • Quickly answer & route calls with optional key expansion module
Poly Edge E550 phone

Poly Edge E550

12-line Business IP Phone

 

  • Ideal for businesses of all sizes and modern work
  • 5” color display
  • 12-line keys
  • Quickly answer & route calls with optional key expansion module

IP Centrex Key Expansion Modules are designed to support front-of-house employees to quickly answer and route calls. While there are some differences, each offers programmable multicolored LED buttons, illuminated line-status, busy lamp field (BLF), digital button labels and call transfer capabilities.

Cisco MPP 6851 Key expansion module

Cisco MPP 6851 KEM

  • Monochrome LCD Display
  • 14 physical buttons (28 using page keys)
  • Digital labels for buttons
  • Two (2)-page view via left and right navigation keys
  • Illuminated line-status monitoring
  • 28* instances of BLF
  • Speed Dial and Call Transfer
Cisco MPP 8851 Key expansion module

Cisco MPP 8851 KEM

  • Color LCD Display
  • 14 physical buttons (28 using page keys)
  • Digital labels for buttons
  • Two (2)-page view via left and right navigation keys
  • Illuminated line-status monitoring
  • 28* instances of BLF
  • Speed Dial and Call Transfer
Poly Edge E Key Expansion Module

Poly Edge E Key Expansion Module

  • 22-button high-res color display
  • Up to 66 programmable labels
  • 3-page view with dedicated keys to move between pages
  • Illuminated line-status monitoring
  • Busy lamp fields, speed dials, call transfer, extra lines*
Poly Rove 30 DECT Wireless Handset

Poly Rove 30 Cordless DECT Handset

Keep the conversation going whenever, wherever – at work. It’s built to stay cleaner for longer with Microban® antimicrobial product protection and keeps your conversations secure with DECTTM wireless encryption.

 

KEY FEATURES

  • Large 2.4-inch color HD display
  • Up to 18 hours talk time / 300 hours standby time
  • IP65 dust tight and water resistant
  • Microban® antimicrobial technology
  • Up to 165 ft range / 330 ft range with optional repeater
  • Secure DECT wireless encryption
Panasonic TGP600 Series

Panasonic TGP600 Series

Reliable, stylish, easy-to-use IP cordless phones made specifically for business use. These intuitive phones deliver advanced features that improve and simplify communications across your entire company.

 

KEY FEATURES

  • Supports up to 8 IP Centrex seats
  • Add up to 8 cordless handsets
  • Color screen
  • Optional repeater available
Poly Trio C60

Poly Trio C60

The Poly Trio C60 is a conference phone for any meeting space with 360 degrees of mic pickup from up to 20 feet away. Poly signature audio quality helps everyone at the table be heard with full-duplex audio for natural conversation while Poly NoiseBlockAI blocks distracting noises from calls.

Poly OBi302

Poly OBi302

This device allows customers to connect their non-IP phones like an analog phone or fax machine directly into their IP Centrex configuration.

 

KEY FEATURES

  • Two analog ports available for up to two IP Centrex seats
  • Supports ringdown feature for both hotline and warmline configurations
  • Designed for adapting analog phone to an IP Centrex seat

Customer Success Stories

"For us it's all about connections. Cox Business helps us make those connections."

Learn how Cox Business is helping the Oklahoma Humane Society:

  • Connecting adopters and fosters
  • Staying connected internally
  • Engaging with donors and the community

"Cox Business Systems have been a winning combination"

Learn how Cox Business is helping Nelson Mazda and Nissan:

  • Provide seamless integration with all services
  • Staying connected with team members and customers
  • Improves customer experience  

Business Phone System FAQs

Cox IP Centrex is a cloud-based business VoIP phone system. This reliable, business-grade voice service is designed to help manage your business communications   for the best customer experience and employee productivity.

IP Centrex hosted VoIP lets you design a plan that’s the right fit for your business. Choose from a variety of enhanced features and solutions to get your system up and running. Contact one of our Cox Business representatives to customize your plan and ask about pricing.

VoIP is a cloud-based technology that allows businesses to place calls over an Internet connection, helping enable a remote workforce. It offers enhanced features not available with traditional phone systems, such as call routing, auto attendants, caller ID and more. Businesses with VoIP services are able to connect with their customers from virtually anywhere.

Check online or speak with one of our Cox Business representatives to learn whether Cox Business VoIP plans are offered in your area. You can also ask about our business phone plans and pricing.

Cloud phone systems, like Cox Business Voice with Cisco Webex,  allow you to make calls over an Internet connection. Cox offers fully managed cloud phone systems that free your internal IT staff from having to deal with updates, installations and repairs. Moreover, our cloud phone systems make it possible for your employees to manage calls from virtually anywhere via any device.

Yes, in most instances, Local Number Portability (LNP) allows a customer to change local exchange carriers and keep their current phone number, even though they are now serviced by a different provider.

You can keep the phone number you use for your small business if you’d like to.
Whether you’re interested in business phone lines or a business phone system powered by VoIP (Voice Over Internet Protocol), you’ll have a comprehensive small business phone solution with Cox.


You can bring your business phone number with you — this is called transferring a phone number, keeping a phone number, or porting a phone number.
In addition to that, you’ll have a wide variety of service features to manage calls from your customers, including caller ID, call forwarding, and voicemail with business phone lines and on-hold music, readable voicemail, and Webex from Cox Business on a VoIP business phone system. You can customize your small business phone solution to meet your needs.


Contact us today at 1-866-456-9944 to find the perfect small business phone solution for you!

A Cox Business phone plan allows you to set up a small business phone system quickly and efficiently, without having to invest in expensive equipment. Cox Business will manage installation and security updates.

As a part of choosing a business phone plan, you’ll pick your phone number(s). You may wish to use a local phone number, toll-free number, or both. It’s also possible to port a phone number (keep an existing business phone number).
 
Manage your employee’s extensions, access, and more via the MyAccount web portal. MyAccount is your go-to account management tool for managing a variety of features including auto attendant recordings, call forwarding, call routing, and much more.


Contact us today at 1-866-456-9944 to find the perfect small business phone solution for you!

contact cox business

Let's Get In Touch

We're here to talk about your business needs and answer any questions you may have about our services.

†Visa prepaid card available with qualifying new services ordered and activated between 9/30/23 and 3/31/24 with min. 12 months contract. Must mention "reward promo" when placing order. Account must remain active, be in good standing, and retain all services for a min. of 30 days after install. Online redemption required by 4/30/24 and must follow instructions rec'd after service activation. Limit one card per customer. Allow 15 days after redemption for delivery. Cox reserves the right to withhold the issuance of any prepaid card in the event Cox reasonably determines there is fraud associated with the account. Card is issued by Pathward®️, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 6 months; unused funds will forfeit after the valid thru date. Card terms and conditions apply. Other restrictions apply.

*Limits in quantity based on solution design