Billing & Account Support
How to Read Your Cox Bill
Last Updated: Fri, 29 Apr 2011 > Related Articles
Instructions on reading and understanding each section of your Cox Business Services paper bill.
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General billing information
Cable, Internet and Local Telephone Service as well as any features you have, are billed one month in advance. If services are only provided for a partial month, monthly charges may be prorated based on days of service. Long distance, local toll charges, directory assistance, and operator-assisted calls are based on usage for that billing period. The total amount on your bill is due by the due date printed on your bill.
For more information regarding merging multiple bills into one, call Cox Customer Care at 1-866-272-5777.
Monthly rate is divided and proportionately applied for additional days of service. This is typically used at the start and end of a contract period. It is also used when a customer would like to make a change to their service mid-month or if a customer requests a change in their payment date. This way the customer is only billed for the days that the change is effective.
Federal Excise Tax
The Federal (U. S. Government) Excise Tax is a tax imposed directly on the customer by the Federal Government for certain communications services. Congress determines the tax rate and the services to which it applies. The Federal Excise Tax is intended to tax services that allow the customer the ability to communicate with virtually all subscribers of the telecommunications network.
State Sales Tax
A Transaction Privilege Tax (commonly known as a sales tax) is imposed upon the sale, lease, or rental of products and services defined as taxable by the state government. The State collects the majority of all sales taxes, including taxes on behalf of counties and some cities (called "program cities"). The rates for counties and "program cities" vary, but the taxable base is the same as the state.
911 surcharges each month for states, counties and/or cities that use this money to fund their emergency services communications systems (E911 or 911). The surcharge is imposed upon each access line as a percent of taxable revenue.
Telecommunications Relay Service (TRS)
The TRS surcharge funds services to the hearing impaired community. A 3rd party provider normally supplies these services. Typically, the state Public Utility Commission and/or the FCC will oversee the funding mechanism. TWTC remits this surcharge either to the 3rd party provider of TRS or the fund administrator. Additional information regarding the Federal TRS fund may be found on the FCC Website http://ftp.fcc.gov/cgb/dro/trs/con_trs.html . For information on state TRS surcharges, check the website for your State Public Utility Commission.
Universal Service Fund (USF)
The USF fee is charged to help recover contributions to the USF. The Universal Fund Fee was created by the FCC to help provide affordable telecommunications and advanced services such as Internet access for low-income families, remote areas, and eligible organizations. All long distance carriers pay into this fund.
Carrier Line Fee
The Carrier Line Fee helps recover a portion of fees paid to local telephone companies for access. Local phone companies recover some of the costs of the telephone line connected to your home or business through a monthly charge on your local telephone bill. Cox calls this the FCC Access Charge. It is sometimes called the “federal subscriber line charge” because it is regulated by the FCC and not by state public utilities commissions. This charge has existed for a number of years and is part of an overall plan to substantially reduce per-minute long distance phone rates. The subscriber line charge is not a tax, but is part of the price charged by local telephone companies. Neither the FCC nor any other government agency receives the subscriber line charges. Local telephone companies collect subscriber line charges to cover part of their costs of operating and maintaining the local telephone network.
If you have any additional questions regarding your bill, call Cox customer service at 1-866-272-5777.