Telecommunication services are regulated by the federal and state governmental bodies. These regulations provide a public service by giving consistent explanations of generally available telephone services offered on a non-discriminatory basis. Cox strives to give friendly, easy to understand information about its phone services. To that end, we provide clearly conforming detail about our services. This information is intended as a supplement to our site's information.
Blocking of 3rd Party Charges
As a Cox customer, you have the ability to block 3rd party charges on your bill, such as collect and operator assisted calls. Please call your local customer service department if you would like to block 3rd party charges.
Important 911 information
Cox Business is interconnected with the emergency 911 network, however there are important customer responsibilities for 911 operations. Please read our 911 Practice Statement carefully to understand and follow these obligations.
Important 911 Information – E911 Practice Statement
Service agreements and details
Cox intrastate phone service is provided to you, depending on the state where you receive service, pursuant to our tariffs on file with state public utilities commissions or a state Telephone Service Guide. Cox Business services (except for VoiceManager) and certain Residential service offers are subject to specific terms and conditions in addition to the applicable state tariff or Service Guide. Interstate and international services are offered under the following terms and conditions.
Customer Service Agreement – Interstate and International Terms and Conditions
Business General Terms – additional terms and conditions including, without limitation, the additional Interconnected Voice over Internet Protocol (VoIP) terms and conditions