Lee Scanzano
Vice President of Customer Care, Cox Arizona
Lee Scanzano is vice president of customer care for Cox Communications, Inc. Arizona. Scanzano is responsible for all facets of Cox’s customer care department including care centers in Phoenix and Tucson, as well as outsourced operations in North Dakota and Canada.
Scanzano came to Cox from Bank One where she was vice president of customer care. Prior to that, she served as the senior vice president of customer care with the Gale Group. Scanzano has also held numerous positions with American Express in New York and Arizona. While at American Express, she held the role of business leader and senior service delivery leader for the telephone service center, at one point managing a staff of 1,200 employees. She is the recipient of numerous business awards for her innovative leadership and excellent results.
Scanzano currently serves on the board of directors for the Better Business Bureau and the Center for Services Leadership, part of the W. P. Carey School of Business, Arizona State University.
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