Return to the Newsroom
Press Kit
Download the Cox Press Kit to learn about our history, products and services, community programs and everything else you ever wanted to know about Cox Arizona.
Media Contacts
Andrea Katsenes
Media Relations Director
andrea.katsenes@cox.com
p. 623 328 3272
m. 602 694 1275
Michael Dunne
Director of Media Relations
Southern Arizona
michael.dunne@cox.com
p. 520 867 7479
m. 520 955 0043
About Cox Arizona
+ Our Leadership Team
Steve RizleySenior Vice President and General Manager
Howard TigermanVice President, Business Operations
Lee ScanzanoVice President, Customer Care
Ivan JohnsonVice President, Community Relations
Mike PettyVice President, Cox Business
John R. DosseyVice President, Field Operations
Kevin MoranVice President, Human Resources
Josh NelsonVice President, Information & Network Technology
Janet WestVice President, Sales
Daniel HuttoVice President, Network Operations
Fran MallaceVice President, Cox Media
|
June 26, 2008 | FOR IMMEDIATE RELEASE
Cox ranked highest among business data providers in JD Power study
Cox leads all providers in small/midsize business segment
Contact: Andrea Katsenes (623) 328-3272
David Weissman (480) 317-6072
Phoenix – Cox Business announced today that the company leads all providers of small and midsize business data solutions in customer satisfaction, according to the J.D. Power and Associates 2008 Major Provider Business Telecommunications StudySM released today.
Cox ranked particularly high in the following categories: performance and reliability; sales representatives/account executives; billing; cost of service and customer service. Cox’s overall rating leads all other providers, including traditional telecommunications providers and other multiple system cable operators.
"Businesses rely on data services to link to critical information sources, key suppliers, remote work sites and customers. In addition to providing critical communication services to businesses, we are commitment to delivering these products with excellent customer service. We are pleased that our efforts to be the preferred and trusted provider of businesses are recognized in the J.D. Power study," said Mike Petty, Vice President of Cox Business-Arizona.
Cox Business provides a full portfolio of voice, data and video services to more than 240,000 business customers in Cox markets across the U.S., including small businesses, multi-location enterprises, regional healthcare providers and federal, state and local government organizations. In 2007, Cox became the first multiple system cable operator to enter the top tier of U.S. business Ethernet providers, according to Vertical System Group. Cox was also recognized in J.D. Power and Associates’ 2006 Major Provider Business Telecommunications Services StudySM – Data for highest customer satisfaction among small/midsize business data service providers in the nation.
The 2008 Major Provider Business Telecommunications Services StudySM is based on responses from 2,422 business customers with telecommunications data services at small/midsize and large enterprise businesses in the United States and includes evaluation of their data service providers. The study was fielded in March and April 2008.
Additional information on the J.D. Power and Associates 2008 Major Provider Business Telecommunications StudySM, including full ranking charts, is available online at
http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2008073.
Cox Communications Arizona
Cox Communications, a Fortune 500 company, is a multi-service broadband communications company serving nearly 3 million residential and business product subscribers in Arizona (a product subscriber represents an individual service purchased by a customer). In the Phoenix area, Cox serves more than 2.5 million product subscribers. In Southern Arizona, Cox serves more than 350,000 product subscribers. Cox’s 15,000-mile hybrid fiber coaxial cable network throughout Phoenix and Southern Arizona provides homes and businesses with digital television, high speed Internet, home networking, high-definition television and telephone service. During the last four years, Cox has topped nine J.D. Power and Associates’ studies of customer satisfaction for residential telephone, video and high speed Internet, in addition to commercial data. Cox Media is responsible for the sale of cable advertising throughout Arizona. Cox Communications is a wholly owned subsidiary of Cox Enterprises Inc and serves approximately 6 million customers nationwide. Additional information about Cox in Arizona is available at
www.cox.com/arizona
www.coxbusiness.com
www.coxmedia.com
|
Digital Cable