What parts of the valley are serviceable today? How long will it take to service the rest of the valley?
At this time Cox Digital Telephone is available in much of the Valley. Click here to check for availability of your address.
Our services will continue to roll out based upon the installation of fiber optic cable and the hardware required to facilitate the return of the digital signal back to the serving Head End or MTC. Cox Communications is aggressively pursuing the installation of these facilities and has committed millions of dollars over the next several years to complete the process Valley wide.
How good will the voice quality be?
Cox's digital broadband network provides excellent voice quality that meets today's telecommunication standards.
Will I have to buy a special telephone for the new service?
No, the telephone devices working with your current service should work on Cox's Digital Telephone service. Cox utilizes the same type of switching equipment and software as other telephone service providers.
What phone books will our information go in?
The same directory that they currently reside in: Qwest Dex.
What makes Cox Digital Telephone better than its competitors?
Cox Digital Telephone is provided over a digital fiber-optic network that has made Cox first in reliability. Our state-of-the art technology assures you of crystal-clear connections and, to keep your phone service trouble-free, we monitor the network 24 hours a day.
Will Cox Digital Telephone lines work with regular computer modems?
Yes, Cox telephone service also works with dial-up modems.
Is Cox renting its phone line from another service provider?
No, Cox Communications is a facilities-based provider. That means all of our services are provided over a network that we've built and monitor.
Can I keep my current phone number?
Yes, in most instances, you can! Local Number Portability (LNP) allows a customer to change local exchange carriers and maintain their current telephone number, even though they are now serviced by a different provider.
Does someone have to be home at the time of install?
This depends on the work being done. In some instances, we can install your phone service from the outside of your home without you having to be there. When ordering your service, ask one of our representatives if this is an option for you.
What exactly do you do during the time of install?
We will attach a Network Interface Unit (NIU) to the side of the your home (usually where the other utilities are located), test phone lines and jacks, verify services and test outgoing and incoming call ability.
What is an Network Interface Unit (NIU)?
A Network Interface Unit (NIU) is the device placed on the side of a customer's house that connects incoming signals to the wiring inside a customer's home. Cox's NIU is similar to the device that other phone companies utilize.
Will the house have to be re-wired?
Usually not. There might be a time when our customer wants an outlet in a place that is not pre-wired or there is a problem with the existing pre-wire but this is the exception, not the rule.
Does Cox provide Long Distance Services too?
Yes, Cox has multiple long distance plans available to meet your needs. The Cox everyday plan is only $ .5 per minute, 24 hours a day with no monthly fee. There is also a plan available that offers unlimited long distance.
Is there a fee to switch to Cox Long Distance?
There is no charge to switch over to Cox Long Distance. And, Cox Long Distance is simple and affordable. Calls in the U.S. are just 5¢.
What's the difference between intra-state and inter-state?
Intra-state refers to calls that originate and terminate within the same state. Inter-state calls originate in one state and terminate in another. For example, a call from Phoenix to Tucson is considered intrastate, while a call from Phoenix to Houston, TX is interstate. Cox Communications is licensed to provide both intra and interstate services to our customers.
What are some of the FCC charges that I see on my bill for?
The Universal Fund Fee was created by the FCC to help provide affordable telecommunications services for low-income families, to remote areas and advanced services, such as Internet access, to eligible organizations. All long distance carriers pay into this fund. The Carrier Line Fee helps recover a portion of fees paid to other telephone companies for access.
With Cox Digital Telephone, will directory assistance be available? How much will it cost?
Directory Assistance is available with Cox Digital Telephone service. Directory Assistance is $1.00 for each use.
Can I have all of my Cox services billed together?
Yes Cox provides a flexible billing option so customers can decide what products and services they wish to have billed together, and which services they wish to have on separate statements.
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