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Speeds and Data Plans Information for High Speed Internet
Service in Northern Virginia

Updated 11/18/13

Cox High Speed Internet service is offered in a variety of different packages of speeds and features designed to fit your needs. The following information describes the current Cox High Speed Internet data plans, pricing and fees, and additional network services information. This information will be updated from time to time as the services, features, price and data plans change. Packages vary by location and not all packages are available in all Cox areas. To view another location, change your selection in the top bar at the right.

     

Ultimate Package



Pricing and Offers
  Feature Maximum Limit
1. Maximum download speed 150 Mbps
  Maximum download speed with PowerBoost® 1 188 Mbps
2. Maximum upload speed 20 Mbps
  Maximum upload speed with PowerBoost 1 25 Mbps
3. Monthly data plan 3 400 gigabytes combined
download and upload
4. Online file storage (Cox Secure Online Backup) 150 GB
    GB = gigabyte(s)
Mbps = megabits per second
     

Premier Package


Pricing and Offers
  Feature Maximum Limit
1. Maximum download speed 100 Mbps
  Maximum download speed with PowerBoost® 1 110 Mbps
2. Maximum upload speed 10 Mbps
  Maximum upload speed with PowerBoost 1 13 Mbps
3. Monthly data plan 3 300 gigabytes combined
download and upload
4. Online file storage (Cox Secure Online Backup) 50 GB
    GB = gigabyte(s)
Mbps = megabits per second
     

Preferred Package


Pricing and Offers
  Feature Maximum Limit
1. Maximum download speed 50 Mbps
  Maximum download speed with PowerBoost 1 55 Mbps
2. Maximum upload speed 5 Mbps
  Maximum upload speed with PowerBoost 1 6 Mbps
3. Monthly data plan 3 250 gigabytes combined
download and upload
4. Online file storage (Cox Secure Online Backup) 5 GB
    GB = gigabyte(s)
Mbps = megabits per second
     

Essential Package


Pricing and Offers
  Feature Maximum Limit
1. Maximum download speed 5 Mbps
2. Maximum upload speed 1 Mbps
3. Monthly data plan 3 100 gigabytes combined
download and upload
4. Online file storage (Cox Secure Online Backup) 1 GB
    GB = gigabyte(s)
Mbps = megabits per second
Kbps = kilobits per second
     

Starter Package


$24.99 per month. To order, give us a call
  Feature Maximum Limit
1. Maximum download speed 1 Mbps
2. Maximum upload speed 384 Kbps
3. Monthly data plan 3 50 gigabytes combined
download and upload
4. Online file storage (Cox Secure Online Backup) 1 GB
   

GB = gigabyte(s)
Mbps = megabits per second
Kbps = kilobits per second

     

Modems

  For more information on modems, please visit Choosing the Right Cable Modem.
     

Understanding speeds and data plans

 

Speeds: Downstream and upstream speeds can impact your Internet experience. Generally, the faster the speed, the quicker you can complete a task such as downloading or uploading a file. For some applications like high definition video streaming, you will need 5 to 10 Mbps of downstream speed to ensure a high quality viewing experience. If you have a Wi-Fi network with multiple Internet-connected devices attached you will also need to consider the number of devices that may be online concurrently. For example, if one member of your household is using a PC to download the latest operating system update (generally a very large file) while another member is watching a movie online via a gaming console, sufficient bandwidth must be available to enable a quality viewing experience while still supporting a fairly quick download of the software file. This issue grows exponentially with additional users in the home. In general, downloading a movie will use more of your data plan than sending email or surfing the Web with one or two people in the household, which requires significantly less bandwidth than a household with multiple users and devices in the home using more bandwidth-intensive applications such as video streaming, video chat or uploading video and photos. For more information on data usage activities, please see our Data Usage Calculator.


In order to provide our customers with an estimate of the speeds that best fit their specific situation, Cox developed the Speed Advisor. Speed Advisor is a web-based interactive tool that gathers input on the number of users, devices and applications commonly used in their home and based on this input, recommends a Cox High Speed Internet package to best fit their needs.


Data Plans: Data Plan is the amount of data included within your Internet package. Data usage is the amount of content transferred to and from your computer through your cable modem. Usage consumption is not strictly correlated with the amount of time spent online. Although time spent surfing, streaming, downloading, uploading, etc. is a factor; the type of application used is an even more significant contributor to consumption. Different online activities consume different usage amounts. For example, downloading a movie will use more of your data plan's data usage than sending a text email message, because the movie contains a lot more data than the email message. Video and high resolution photos typically drive the highest amounts of usage. Conversely, web surfing and email (without large attachments) consume less usage.

For more information on Data Usage, please see our Data Usage learning site.


With the availability of more Internet applications than ever, most of us are using an increasing amount of data. Cox, like other ISPs, has experienced a dramatic increase in the amount of data that is sent and received over its broadband network. The vast majority of Cox customers are currently on a data plan that meets their monthly needs. Very few customers - up to 5% - exceed their data plans in any given month.

 

If you do exceed your data plan, Cox will attempt to notify you by one or more methods: email, phone, or message on your computer before action is taken. We will then work proactively with you. In many cases, customers are not even aware of their usage because they have an unsecured WiFi network used by others or a computer virus. Cox can work with you to ensure that these issues are identified and corrected. In other cases, customers may choose to reduce their usage or switch to another Internet package that provides more data. In rare cases of extremely high usage, Cox will suspend the user's service until they call Cox. In even rarer cases, Cox will terminate a customer's service if they do not decrease their usage after consultation with Cox.

     

Email

  Feature Maximum Limit
1. Email mailboxes

All packages: 10 separate email addresses with mailboxes

2. Size of mailbox 2 gigabytes per mailbox, Ultimate Package has 10 gigabytes per mailbox
3. Maximum message size 5 20 megabytes
4. Dormant Mailbox Locked 6 90 days of email account inactivity on secondary mailboxes 7
5. Dormant Mailbox Deleted 8 120 days of email account inactivity on secondary mailboxes 7
6. Trash Folder Contents Deleted 8 Trash folder contents are subject to deletion at any time
7. Unread Message Retention in Inbox 9 60 days
8. Unread Message Retention in Spam Folder 10 21 days
9. Email Account Message Sending Limits 11 To combat spam, Cox places various limits on email, including limiting the maximum number of recipients per message and maximum number of messages per server connection.
     

Footnotes

1 PowerBoost® temporarily increases your download speed for the first 18 to 22 megabytes of a file when extra bandwidth is available. PowerBoost is a registered trademark of Comcast Corporation and is used with permission.
3 A monthly data plan is the amount of data transfer, measured in gigabytes, you can use through your Cox High Speed Internet service. If you subscribe to Cox Digital Telephone, that is a separate service for which you pay and does not count toward your monthly data plan.
5 Maximum Message Size: This is the largest email you can send or receive, including attachments and encoding. Not all ISPs may accept messages of this size. Email messages will not be sent or received if they exceed the maximum message size or if they would cause the storage limit on your mailbox to be exceeded.
6 Dormant Mailbox Locked: When a secondary email account is not accessed via WebMail or POP-3 for at least 90 days, it is considered dormant and will be locked. New messages sent to a dormant Mailbox will be returned as undeliverable. Locked mailboxes can be reactivated by the Primary email account holder as long as the reactivation is done within 30 days of locking. If reactivation does not occur within 30 days of locking, the dormant mailbox is deleted (see below). Primary email accounts are not locked for inactivity.
7 Dormant Mailbox Deleted: When a secondary mailbox is not checked for new email for at least 120 days (30 days after it is locked), that mailbox is permanently deleted and the contents are no longer available. New messages sent to a mailbox that has been deleted will not be delivered. Customers will retain the right to the associated User ID as long as they remain a Cox customer in good standing and do not release the User ID. The Primary email account holder may reactivate dormant mailboxes that have been deleted through Internet Tools. Primary mailboxes are not deleted for inactivity.
8 Trash Folder Contents Deleted: Content in the Trash folder may be deleted at any time and without notice. The Trash folder is not a message storage folder and deleted messages are not retrievable. A message may be retained indefinitely by downloading the message via POP-3 (like using Outlook Express) or moving it to a folder in Cox WebMail other than the Trash folder (subject to mailbox size limits).
9 Unread Message Retention in Inbox Folder: Messages that are marked as "unread" and remain in the Inbox for more than 60 days are subject to deletion without notice. A message may be retained indefinitely by downloading it via a POP-3 client (such as Outlook Express), moving it to an alternative folder in WebMail, or by marking it as "Read."
10

Message Retention in Spam Folder: Messages that remain in the Spam folder for more than 21 days after receipt are subject to deletion without notice. A message in the Spam Folder may be retained indefinitely only by moving it to an alternative folder in WebMail (subject to mailbox size limits).

11 Email Account Message Sending Limits: To control automated spam messages, you may not send multiple messages beyond a limited number in an automated fashion (i.e., using a mass mailing client). Specific limits are not published because they vary from time to time depending on a variety of factors, but the limits are set such that a typical user should not be impacted. Cox uses other measures to control spam, including limiting the ability to send email from accounts that Cox believes are being abused, or have been compromised, for the purpose of sending spam. Again, typical users should not be impacted by these limits.

 

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