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Speeds and Data Plans Information for High Speed Internet Service

Updated 5/19/15

Cox High Speed Internet service is offered in a variety of different packages of speeds and features designed to fit your needs. The following information describes the current Cox High Speed Internet data plans, pricing and fees, and additional network services information. This information will be updated from time to time as the services, features, price and data plans change. Packages vary by location and not all packages are available in all Cox areas. To view another location, change your selection in the top bar at the right.

     

Ultimate Package



Pricing and Offers
  Feature Maximum Limit
1. Maximum download speed 150 Mbps
  Maximum download speed with PowerBoost® 1 188 Mbps
2. Maximum upload speed 20 Mbps
  Maximum upload speed with PowerBoost 1 25 Mbps
3. Monthly data plan 2 2,000 GB combined
download and upload
4. Online file storage
(Cloud Drive)
150 GB
    GB = Gigabyte(s)
Mbps = Megabits per second
     

Premier Package


Pricing and Offers
  Feature Maximum Limit
1. Maximum download speed 100 Mbps
  Maximum download speed with PowerBoost® 1 125 Mbps
2. Maximum upload speed 10 Mbps
  Maximum upload speed with PowerBoost 1 13 Mbps
3. Monthly data plan 2 700 GB combined
download and upload
4. Online file storage
(Cloud Drive)
100 GB
    GB = Gigabyte(s)
Mbps = Megabits per second
     

Preferred Package


Pricing and Offers
  Feature Maximum Limit
1. Maximum download speed 50 Mbps
  Maximum download speed with PowerBoost 1 63 Mbps
2. Maximum upload speed 5 Mbps
  Maximum upload speed with PowerBoost 1 6 Mbps
3. Monthly data plan 2 350 GB combined
download and upload
4. Online file storage
(Cloud Drive)
50 GB
    GB = Gigabyte(s)
Mbps = Megabits per second
     

Connect2Compete Package

To see if you qualify for Connect2Compete Internet service, please visit connect2compete.org/cox
  Feature Maximum Limit
1. Maximum download speed 5 Mbps
2. Maximum upload speed 1 Mbps
3. Monthly data plan 2 150 GB combined
download and upload
4. Online file storage
(Cloud Drive)
5 GB
    GB = Gigabyte(s)
Mbps = Megabits per second
     

Essential Package


Pricing and Offers
  Feature Maximum Limit
1. Maximum download speed 15 Mbps
2. Maximum upload speed 2 Mbps
3. Monthly data plan 2 250 GB combined
download and upload
4. Online file storage
(Cloud Drive)
5 GB
    GB = Gigabyte(s)
Mbps = Megabits per second
     

Starter Package


$24.99 per month. To order, give us a call
  Feature Maximum Limit
1. Maximum download speed 5 Mbps
2. Maximum upload speed 1 Mbps
3. Monthly data plan 2 150 GB combined
download and upload
4. Online file storage
(Cloud Drive)
1 GB
    GB = Gigabyte(s)
Mbps = Megabits per second
     

Modems

  For more information on modems, please visit Choosing the Right Cable Modem.
     

Understanding speeds and data plans

 

Speeds: Downstream and upstream speeds as well as factors such as your in-home WiFi network and number of simultaneous users, can impact your Internet experience.


In order to provide our customers with an estimate of the speeds that best fit their specific situation, Cox developed the Speed Advisor. Speed Advisor is a web-based interactive tool that gathers input on the number of users, devices and applications commonly used in their home and based on this input, recommends a Cox High Speed Internet package to best fit their needs.


Data Plans: A Data Plan is the amount of data included within your monthly Internet package, measured in Gigabytes, as indicated above. Data Usage is the amount of data, or bandwidth, used from all of your online activities through your cable modem, router or WiFi modem. Cox managed content accessed through Cox-provided services does not count towards your data plan. These include Cox Digital Telephone, Cox Homelife and Video on-demand and TV content accessed through the Contour or Cox TV Connect apps.

For more information on Data Usage, please see our Data Usage learning site.


Email

  Feature Maximum Limit
1. Email mailboxes

All packages: 10 separate email addresses with mailboxes

2. Size of mailbox 2 gigabytes per mailbox, Ultimate Package has 10 gigabytes per mailbox
3. Maximum message size 3 20 megabytes
4. Dormant Mailbox Locked 4 90 days of email account inactivity on secondary mailboxes 4
5. Dormant Mailbox Deleted 5 120 days of email account inactivity on secondary mailboxes 5
6. Trash Folder Contents Deleted 6 Trash folder contents are subject to deletion at any time
7. Unread Message Retention in Inbox 7 60 days
8. Unread Message Retention in Spam Folder 8 21 days
9. Email Account Message Sending Limits 9 To combat spam, Cox places various limits on email, including limiting the maximum number of recipients per message and maximum number of messages per server connection.
     

Footnotes

1 PowerBoost® temporarily increases your download speed for the first 18 to 22 megabytes of a file when extra bandwidth is available. PowerBoost is a registered trademark of Comcast Corporation and is used with permission.
2 A data plan is the amount of data included within your monthly Internet package, measured in Gigabytes. Cox managed content accessed through Cox-provided services does not count towards your data plan. These include Cox Digital Telephone, Cox Homelife and Video on-demand and TV content accessed through the Contour or Cox TV Connect apps.
3 Maximum Message Size: This is the largest email you can send or receive, including attachments and encoding. Not all ISPs may accept messages of this size. Email messages will not be sent or received if they exceed the maximum message size or if they would cause the storage limit on your mailbox to be exceeded.
4 Dormant Mailbox Locked: When a secondary email account is not accessed via WebMail or POP-3 for at least 90 days, it is considered dormant and will be locked. New messages sent to a dormant Mailbox will be returned as undeliverable. Locked mailboxes can be reactivated by the Primary email account holder as long as the reactivation is done within 30 days of locking. If reactivation does not occur within 30 days of locking, the dormant mailbox is deleted (see below). Primary email accounts are not locked for inactivity.
5 Dormant Mailbox Deleted: When a secondary mailbox is not checked for new email for at least 120 days (30 days after it is locked), that mailbox is permanently deleted and the contents are no longer available. New messages sent to a mailbox that has been deleted will not be delivered. Customers will retain the right to the associated User ID as long as they remain a Cox customer in good standing and do not release the User ID. The Primary email account holder may reactivate dormant mailboxes that have been deleted through Internet Tools. Primary mailboxes are not deleted for inactivity.
6 Trash Folder Contents Deleted: Content in the Trash folder may be deleted at any time and without notice. The Trash folder is not a message storage folder and deleted messages are not retrievable. A message may be retained indefinitely by downloading the message via POP-3 (like using Outlook Express) or moving it to a folder in Cox WebMail other than the Trash folder (subject to mailbox size limits).
7 Unread Message Retention in Inbox Folder: Messages that are marked as "unread" and remain in the Inbox for more than 60 days are subject to deletion without notice. A message may be retained indefinitely by downloading it via a POP-3 client (such as Outlook Express), moving it to an alternative folder in WebMail, or by marking it as "Read."
8 Message Retention in Spam Folder: Messages that remain in the Spam folder for more than 21 days after receipt are subject to deletion without notice. A message in the Spam Folder may be retained indefinitely only by moving it to an alternative folder in WebMail (subject to mailbox size limits).
9 Email Account Message Sending Limits: To control automated spam messages, you may not send multiple messages beyond a limited number in an automated fashion (i.e., using a mass mailing client). Specific limits are not published because they vary from time to time depending on a variety of factors, but the limits are set such that a typical user should not be impacted. Cox uses other measures to control spam, including limiting the ability to send email from accounts that Cox believes are being abused, or have been compromised, for the purpose of sending spam. Again, typical users should not be impacted by these limits.

 

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