Notice to parties serving subpoenas on Cox Communications

Updated 10/01/09

Service of Process by Law Enforcement
Cox Communications, Inc. and its subsidiaries accept service of subpoenas, warrants and court orders, subject to
payment of costs, at:

SubpoenaResponse@cox.com Fax: (404) 269-1898

Our physical address is :

Physical service may be made on the agent for service of process for Cox Communications, Inc., available from the secretary of state wherever we do business or on Corporation Service Company, 40 Technology Parkway South, Suite 400, Norcross, GA 30092. We do not accept service at any of our local offices.

Restrictions
Acceptance of service by facsimile or email is strictly conditioned upon payment of charges. Cox reserves the right to require payment in advance, to withhold delivery until payment and to seek enforcement of charges. Entities that fail to pay charges must serve process upon the registered agent for Cox Communications within the appropriate state. You will be notified if hourly charges apply and can request a non-binding estimate.

Time for Response
Requests are handled in the order received, subject to other pending expedited requests. Responsive information is generally provided within 10 business days. Expedited response for information other than call records, if available resources permit, will generally be provided within 3 business days. Toll and call record detail requests should be limited to the narrowest period of time possible or a significantly longer time may be required to respond.

Questions
During business hours Eastern Time, all questions should be directed as follows:

• Fax:       (404) 269-1898
• Email:    SubpoenaResponse@cox.com
• Phone:  (404) 269-0100 (Voice messages will be returned within 1 business day)

Status Requests
For security reasons, all questions must be submitted in writing along with a copy of the subpoena and response. To prevent delays in response to your request and those of others, please do not ask for the status of a request prior to 10 business days for subscriber information, 3 days for expedited requests and 30 days for call records. You may then fax a copy of your original subpoena with a cover page asking for the status.

Records Retention
The following retention policies generally apply to frequently sought records:

Requirement for Court Order or Warrant — Except as provided in 10 U.S.C.§ 2703, content of communications may not be provided without court order or warrant.

Cost Reimbursement (18 U.S.C.§ 2706)
To defer the cost to Cox of compliance, payment of the following minimum fees is required for all subpoena, court order and warrant requests, except for: (1) child endangerment or harassing call investigations, if documented when requested and unless expedited response is sought; and (2) Cox subscriber telephone toll record and listing requests that are not voluminous in nature:

Contact Information (No telephone status requests or questions concerning subpoenas accepted)