now with PowerBoost^™

• Cox is dramatically increasing upload speeds for Preferred and Premier customers in Greater Louisiana with the launch of upstream PowerBoost.

• Cox continues to offer the best value in Internet service, giving customers the best combination of fast speeds and useful features needed for a high-quality experience.

• Cox’s even faster speeds will allow customers to take advantage of the growth in the digital world -- letting them upload more videos, share files and explore multimedia content with ease.

• PowerBoost gives customers an extra burst of speed when they need it most – when transferring large files like photos, movies and music.  Now this technology is available when uploading, as well as downloading, files.

• Cox’s broadband network is well-equipped to meet customers’ speed demands today and well into the future.

  • Cox is testing the new DOCSIS 3.0 technology that will allow us to offer even faster speeds and more features.

• Customers recognize the value of Cox High Speed Internet, as evidenced by the PC Magazine Readers’ Choice Award, given to Cox for the 4^th time in 2007.

FAQ

Q:  How much are my Internet speeds increasing?

A:  Upload speeds on both Preferred and Premier packages are increasing a minimum of 33% with PowerBoost. 

Q:  Is my bill increasing?

A:  No price increase is associated with new upstream speeds.

Q:  Do I have to do anything to get the faster speeds?

A:  Not at all. Cox is proactively updating its speeds to ensure you are getting the best value for your service.  Your modem will be reset briefly (about 5 minutes) between 12am and 6am on the morning of Tuesday, July 15^th.  Following this period, you can simply log onto the Internet and start taking advantage of the faster speeds.

Q:  Do I need new equipment to take advantage of the faster speeds?

A:  Chances are you don’t.  As long as your modem is listed on Cox’s approved modem list (found on support.cox.com), you can take advantage of the fastest speeds offered by Cox.

Q:  What should I do if my modem is not on the supported modem list?

A:  To fully enjoy the speed increase, we recommend purchasing a new modem.  As technology changes, so does the equipment needed to deliver the new services.  If you’d prefer to continue using your existing modem, you will more than likely experience an increase in speed, but not to the fullest extent possible.

Q: Why aren’t you increasing speeds for Economy and Value customers?

A:  Both our Economy and Value packages provide customers with a terrific value for the money.  These packages are designed for the casual e-mail user and Web surfer who doesn’t need a great deal of speed.  If you’re interested in getting even more out of your Internet experience, we encourage you to try our Preferred tier – by far, our most popular package.

Q.  Is Cox increasing speeds just because the competition is?

A.  Speeds are determined based on a variety of factors including competition.  However, these speed increases have been in the works for quite some time and Cox has a long history of offering customers faster speeds.  In fact, this is the fifth year in a row we’ve enhanced speeds for Cox High Speed Internet customers.

Q:  Would I benefit from upgrading to a higher level of service?

A:  The vast majority of our customers choose our Preferred and Premier Internet packages.  Both come with the free PowerBoost feature, which gives you an added burst of speed for downloads (and soon for uploads) when there’s extra space available on the network.  Also, both offer some of the fastest speeds in the market.  Our Preferred service is ideal for surfing the Web and downloading photos and music.  The Premier service is the best choice for power gamers, telecommuters and families with home networks connecting several computers.

Q.  I used a speed test server and the results showed that I am getting slower speeds than expected.

A:  Cox does not recommend using third-party speed test servers.  The test servers do not accurately “test” the speed that Cox is delivering on its network.  Instead, these servers provide results that show how long it takes you to download/upload data across many elements of the connection, including the Cox network, the Internet at large, the network the speed test server is connected to and your home network.  It is not an accurate representation of the actual speeds that Cox provides over our network to our customers because:

• The test servers are located outside of Cox’s network.  Once data leaves Cox’s network it can be slowed down by a number of factors that are out of our control.

• There are a number of variables on your personal computer that can slow down your speeds (such as viruses and spyware) that the speed test servers cannot diagnose or take into consideration.  So, while Cox is delivering the speeds expected, a virus or spyware program on your computer may be slowing down your connection.

• The hardware in your home (your modem or router) may be slowing your download speeds.  Cox recommends 100 Base T Ethernet port plus a Cox-approved modem for maximum speed.

If you feel like you are not experiencing the full speed potential, we recommend visiting our support site for a list of ways to troubleshoot your connection.  These might include:

• Deleting cookies and temporary Internet files

• Deleting programs you no longer need

• Disabling or uninstalling auto-start programs you no longer need

• Scanning for Viruses and Spyware